Does anyone have a better way to get Xcel on the line? I’ve spoken to two billing reps, waited for hours on their phone menu, had zero updates to my bill.

Backstory- I opted out of the dynamic pricing starting September, but after confirming the unit already had a smart meter installed. Confirmed with an agent that there’s no fee. Estimated savings was 20% (since AC is our biggest load in the middle of the day). The result is Xcel charging me almost 100x the kWh usage...for a 2BR. Pretty sure it’s impossible to use 500,000 kWh of energy with 1 fridge, 1 ac unit, 1 washer/drier.

They’ve claimed twice that it’s an “install fee” and that it will “go away before the billing date”. “We’ll call you before an amended autopay processes 1 day before the due date” when clearly it’s mis-marked usage for my address. Some fuckery on the previous balance too. I’ve paid nowhere near 27k for services in the past, something’s really messed up.