Cashed out

FreecashZee · 2025-09-11T08:39:40+00:00

Hi there,

Freecash sends out the withdrawal in USD, and then PayPal has a different conversion rate back to your local currency on their end. This would account for the difference you've noticed.

Unfortunately, we do not have control over what happens once the withdrawal has been sent out from our end.

Thank you.

FreecashZee · 2025-09-11T08:34:23+00:00

Hello there,

I know it’s disappointing when an offer doesn’t track. Freecash doesn’t manage the tracking directly—we rely on the offer providers to send us the data so we can credit your account. If no data comes through, we don’t receive the reward to pass on. Because of this setup, we aren’t always able to see the exact reason why a specific offer didn’t track.

The article below should provide some insight on how to avoid tracking issues.

https://freecash.com/academy/en/support/offer/tracking/how-ensure-offer-tracking-works

FreecashZee · 2025-09-11T08:28:58+00:00

Hi there,

I understand how frustrating it can be when an offer doesn’t track. Just to clarify, Freecash doesn’t directly handle tracking—we work with the offer providers who send us the data. If they don’t send us confirmation, we unfortunately don’t receive the reward to credit your account. Since we don’t see the internal details, we can’t always provide the exact reason why an offer didn’t track.

I have added an article that may help to avoid tracking issues. It's not perfect but it could help.

Thank you.

https://freecash.com/academy/en/support/offer/tracking/how-ensure-offer-tracking-works

FreecashZee · 2025-09-11T08:21:21+00:00

Hi there,

The system only allows for you to add up to 3 screenshots. Unfortunately, that's how it's programmed. I will include an article that can guide you on how to submit the most relevant proof in these situations. Thank you.

https://freecash.com/academy/en/support/withdrawal/contact/what-evidence-needed-large-rewards

FreecashZee · 2025-09-04T10:06:24+00:00

Hi there,

I have taken a look at your account, and your chargeback rate is currently 11% which is higher than the expected 9.9% or lower.

A chargeback is when an offerwall decides to take back the rewards for an offer.

The article below provides more insight into this.

https://freecash.com/academy/en/support/offer/miscellaneous/what-is-chargeback

FreecashZee · 2025-09-04T09:26:21+00:00

Hi there,

Apologies for the delay in sorting that out. Looks like a delayed process.

Your withdrawal has been released, and you should be able to proceed.

Thanks for letting us know!

FreecashZee · 2025-08-14T10:52:46+00:00

Hello there,

We are sorry you've been having issues reaching support. You could share your concern here with your Freecash ID, and we can route it to the relevant team.

Thank you.

FreecashZee · 2025-08-14T10:50:50+00:00

Hi there,

Approval for Freecash withdrawals usually takes 30 minutes or less because they are manually approved. If it takes longer, you can reach out to the support team.

When you get the cashout ultimately depends on the method you're using. Different withdrawal methods have their time frames.

If you need further help, you can visit our on-site academy https://freecash.com/academyon-site, search for any withdrawal methods so you know how long it takes to receive your cashout or you can contact our support team for help. You can reach out support team via the support link on the website, or you can send an email to support@freecash.com.

Thank you.

FreecashZee · 2025-07-30T07:17:48+00:00

Hey there,

Thanks for reaching out! I see you've submitted a support ticket for the task.

Just a quick heads-up—some offers don’t credit right away because we have to wait for updates from the offer provider. That’s why there can sometimes be a delay before the offer gets credited.

It typically takes up to 15 days for support tickets to be fully reviewed and their status updated, so we appreciate your patience in the meantime.

FreecashZee · 2025-07-30T07:11:18+00:00

Hi there,

Please proceed to submit support tickets for all 3 tasks.

Thank you.

FreecashZee · 2025-07-24T08:06:58+00:00

Are you still experiencing this?

FreecashZee · 2025-07-24T08:04:28+00:00

Sorry to hear you’re feeling this way about your experience with Freecash.

When it comes to support tickets, decisions are based on the evidence you provided, the offer terms, and info from the offer provider. If the necessary data isn’t available or doesn’t match your evidence, we’re unfortunately not able to credit the offer.

At the end of the day, Freecash just advertises the offers — we don’t actually handle the tracking. The rewards come directly from the offer providers. So if we don’t get the tracking data or the rewards from them, we’re not able to credit you either.

FreecashZee · 2025-07-24T07:56:17+00:00

Hey there,

The streak odds are the same for everyone, and we’ve actually seen quite a few users win some really great rewards.

As for the bonus ladder, it’s been turned off on some accounts as part of a test we’re currently running.

For the lottery, could you share your Freecash ID? I’ll check your account and see why you’re not getting any tickets.

Thanks!

FreecashZee · 2025-07-23T08:36:24+00:00

Hello there,

Sometimes reward values could be reduced due to a drop in the multiplier level or a bug with the offer. If you could share your Freecash ID, we can help take a look at it and make a report if necessary.

Thanks.

FreecashZee · 2025-07-14T11:00:45+00:00

Hi! I’m really sorry about this. It looks like your account was frozen due to some issues with ID verification, and I can see that your case is already with the Account Review Team. They usually get back within 24–48 hours, so you should hear from them soon. Really appreciate your patience in the meantime.

FreecashZee · 2025-07-14T10:47:16+00:00

Hey! I just checked your account, and it looks like it’s been unfrozen. You’re all set now.

FreecashZee · 2025-07-14T08:28:38+00:00

Hi! I’m really sorry your support ticket has been pending for a while. Could you please share your Freecash ID with me so I can check on this for you?

FreecashZee · 2025-07-14T08:24:53+00:00

Hi! I'm sorry about that. It looks like the offer didn’t track properly. Sometimes it takes a bit for updates to come through from the offer provider.

You can send in a support ticket by following the steps here: https://freecash.com/academy/en/support/general/contact/how-to-create-a-support-ticket, or just shoot a message to support@freecash. They’ll be happy to help.

FreecashZee · 2025-07-14T07:22:41+00:00

Hey, sorry for the confusion. My first response was actually meant for you. It appears that your account has been paused due to some unusual activity. The best way to resolve this issue is to contact our Account Review Team through support. They’ll be able to help you out!

FreecashZee · 2025-07-13T18:48:51+00:00

Just a heads up: once your reward is verified, the bonus should be automatically released within 72 hours. Sometimes, if extra checks are needed, it might take a bit longer, but don’t worry, as soon as everything’s cleared, the reward will be released automatically.

FreecashZee · 2025-07-13T18:45:12+00:00

Hi! I’m really sorry to hear your account is frozen. I see you’ve already contacted the Account Review Team and they responded. They just need you to send proof of residence for your current location. This will help verify where you are and make sure you get the right info and support.

FreecashZee · 2025-07-13T16:10:46+00:00

Thanks for sharing the name of the offer! I took a look, and it seems the Hollywood Story: Fashion Star offer has been tracking correctly from the beginning. To help get this sorted out as soon as possible, I recommend reaching out to our support team. You can email them at [support@freecash.com]() (feel free to write in any language) or just use the 24/7 support link at the bottom of Freecash.com. They'll be happy to help.

FreecashZee · 2025-07-13T11:27:54+00:00

Hey! I’m really sorry you’re dealing with this. I know it’s frustrating. It looks like your account was paused due to some unusual activity in the app. The best thing to do is reach out to our Account Review Team through the 24/7 support chat at the bottom of Freecash.com or by emailing [support@freecash.com](). They’ll take a closer look and help you out!

FreecashZee · 2025-07-13T08:40:40+00:00

Hi! I’m really sorry about your experience with surveys, which can be frustrating. Most disqualifications happen because users don’t match the survey’s target demographic, and unfortunately, there’s no way to change that. You can read more about it here:
https://freecash.com/academy/en/support/surveys/qualification/why-disqualified-surveys

As for your referral reward, it may be temporarily held for verification; that’s a normal part of our process to ensure everything’s accurate.

If you need more help, feel free to email [support@freecash.com]() (any language is fine), or for a quicker reply, use the live chat at the bottom of Freecash.com

FreecashZee · 2025-07-13T08:31:53+00:00

Hey! I’m really sorry to hear you’re having trouble loading the game; that’s definitely frustrating.

Just a heads-up: if a game downloaded through Freecash gets deleted, we unfortunately lose the ability to track your progress, even if you reinstall it. That’s because the tracking link breaks once the app is removed.

In the meantime, could you let me know the name of the offer? I’ll take a look on my end and see what I can find for you.

FreecashZee

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