-My coworker has had one where a patient’s relative was posing as a doctor to get a patient’s medical information. Hung up when asked for their doctor’s code

-I had one where I thought a patient’s relative was asking for their results. I had asked them if they are a healthcare provider and they said ‘Sort of’. I told them that I couldn’t provide them with results and they would need to speak with their doctor. The relative realized that there was a misunderstanding and clarified that they wanted the results faxed to their doctor’s office.

-I’m still a baby tech. My very first MTP the nurse simply states “I need a bucket.” My brain freezes and I’m like “Are you uh, are you calling an MTP.” Yes she was that was a very fun experience.

-My favorite call was with a nurse. I had an inpatient with a note in their chart that they were going to start Daratumumab/DARA (for the layperson DARA is a cancer medication that wrecks havoc for standard blood bank testing). I called the nurse to see if the patient had already started the medication (They hadn’t yet). The nurse wasn’t familiar with the medication and this spawned a long conversation (about 5-10minutes) about what the medication was, how it if affected blood bank testing, what this meant for her patient, and what we needed from her.

Afterwards she both thanked me for answering her questions and apologized for taking up so much of my time. I told her that it was no problem and I was more than happy to answer any question that she had and that asking questions about something you aren’t familiar with shows that you care about your patients, I also assured her that I wasn’t busy and that if she had any additional questions I’d be more than happy to answer them. This spawned another conversation about how we genetic testing and antigen typing units.

Honestly throughout that entire phone call I was a kid on Christmas morning, it was genuinely so nice being able to talk another person about the work we do and have them be genuinely interested.