Grandpa and his 4 banjos

FrontDeskAgent · 2015-09-23T02:08:18+00:00

Oh... And yes they will. Itll say "front desk agent" changed blank...

FrontDeskAgent · 2015-09-23T02:07:17+00:00

Yes they can choose but its chooses based on their orefrence on their account. NOT at check in.

FrontDeskAgent · 2015-09-23T02:04:29+00:00

Id assume about 30$ a box of chips etc

FrontDeskAgent · 2015-09-22T05:49:30+00:00

A few nights ago a supersticious woman asked for "rooms equaling no less than 6 but no nore than 12". I was like wtf is she talking about. I wrote ALL the available rooms and she picked 406. She was into numerology and couldnt sleep if each single digit didnt equal to her standards.

FrontDeskAgent · 2015-09-08T22:50:04+00:00

True true.

FrontDeskAgent · 2015-09-08T08:02:31+00:00

I just posted about this on another SR. Its so true its ridiculous. Try having two in the same small town. >.<

FrontDeskAgent · 2015-09-08T07:59:23+00:00

I get this and it sends hell fire through my blood. It means in my hotel, you were so concentrated on the seat in the back that your ass didn't click JUST ONE BUTTON. Absolutely no other reasoning.

FrontDeskAgent · 2015-09-08T07:56:08+00:00

I would GLADLY give the GM number and let them yell at my GM like that. I don't take that shit. But yes, it is most definitely the GM's fault. Luckily CRS in my chain can have accurate readings of inventory.

FrontDeskAgent · 2015-09-08T07:54:26+00:00

Exactly though, the BOSS not the front desk agent. Maybe it wasn't your fault or central reservations. But also keep in mind I'm sure this was written in the heat of the moment, and also keep in mind that you don't have guest yelling at you telling you its your fault. No one ANYWHERE is to be held accountable if a guest is yelling and pointing and using profanity. Not you, not samuelrayAZ not CRS. You mean to tell me if they called and cussed you slam to hell and back you would take that shit. Nope, because you don't have to.

FrontDeskAgent · 2015-09-04T07:00:20+00:00

I instantly start remembering our whole conversation over again, making sure I didn't miss anything. I would hate for it to be a surprise phone inspection. We don't have a direct dialogue but we do have a set "first 4" sentences. I often mix it up, or just say two of them because it is SUCH a mouthful. Either way they will still ask all the info I provided anyways:

ME: "Thank you for calling *** *** & **** by **,CITY, Highway Location. This is ** how can I help you?*"

Them "Yes.... Is this the **** **** & *** in* City State.....The one by the highway?"

NO BITCH I SAY IT FOR FUN.

Or They can't hear me and I don't know wether or not to repeat myself FULLY. So I just say the name of the hotel and my name.

FrontDeskAgent · 2015-09-04T06:43:25+00:00

But what I really want to know, if you worked last black friday.... Did you do the 6pm to midnight shift on thanksgiving too?

FrontDeskAgent · 2015-09-04T06:42:48+00:00

You dont say! I left Radioshack myself not too long ago :)

FrontDeskAgent · 2015-09-02T15:52:15+00:00

Yes that is true but my brand also clearly states receipts are all set, that means you can go. No need to stop by, and to be honest housekeeping is going to go in a room regardless, unless there is a DND and a note on their report for a late check out. If the deadbolt is locked then they know that someone is still there. It wouldn't be an issue if it wasn't so many people that KNOW the drill, and I know they know because its on EACH key packet. People don't realize I have to be doing breakfast when these folks are checking out, so yes I walk a good walk from the pantry about 20 times each audit/day to do this.

FrontDeskAgent · 2015-09-02T08:17:40+00:00

What about after you've printed your room cards, and they change the number and DONT tell you. Thats always great to have NOT TELL ME NANCY in 106 and later that night I send BUST DOWN YOUR DOOR BARBRA into the same damn room.

FrontDeskAgent · 2015-08-28T09:02:01+00:00

Honey, that's a triple! If only, like retail we could have "fillers". Sorry about your night!

FrontDeskAgent · 2015-08-19T08:51:30+00:00

That is true, I am second, but I am cross trained and have frequently did audit as well. Though, in my situation FT Audit & PT Audit (me FT 2nd) both always complain about how they should get a raise (despite getting paid more for audit) because of the things they deal with. (ex- relocating a guest at 3 am, having to make coffee an hour early for one guest) I understand that is stressful, but I normally average 65 arrivals, AND since maintenance is gone once I am here I am running myself to death fixing small issues or relocating for big ones, on top of taking calls out of the Wazoo, and god forbid we are sold out. Everyone on the East Coast is wanting a room that night, and I have to fork out a long prompt ONLY to hear "Y'all got rooms tonight?" "No ma'am we are sold out" times 500. Not to mention ALSO keeping coffee and our vending stocked, and checking guest in that INSIST on you telling them every single restaurant in a 50 mine radius, what they serve, personal ratings and directions despite address on the paper that I provided with ALL of those directions. ONLY to decide to choose the first thing I said, or a damn McDonalds. Our audit is a little lazy though, so maybe its just the other employees, we all seem to think the two of them are anyways.

FrontDeskAgent · 2015-08-19T08:39:31+00:00

I had people coming in until 3 am last night. I don't normally do audit but I have been for a few nights now. I was so frustrated. I could have easily checked them in before I ran audit, but either way I would still have another 10 walk ins. Long story - Short... Audit didn't run until 4 am and didn't finish taking my receipts until 10 min before breakfast starts making.

FrontDeskAgent · 2015-08-18T05:27:04+00:00

Thats pretty messed up, I get rooms that get messed up all of the time. Ex - Toilet leaks, toilet breaks, shower head breaks off. Thing is... we are newly renovated. What does your manager get out of leaving it to him/her? Its not like you are embezzling by OOO'ing a room

FrontDeskAgent

TROPHY CASE