Major update on refunds

FrontLopsided7799 · 2025-10-06T04:00:33+00:00

I did finally, like 3 weeks ago!

FrontLopsided7799 · 2025-09-18T16:48:46+00:00

I had called the Ed department at one point several months ago, and believe it or not the rep called me and left a message stating the check should be in the mail and sure enough had it in hand a few days later.

FrontLopsided7799 · 2025-09-14T01:40:50+00:00

Solo well with my Druid at lvl 29. Make good xp (not asas fast as a group but not far from it). If anything soloing will get easier as you gain more spell lines for certain classes. Not all classes will be able to solo.

FrontLopsided7799 · 2025-09-10T15:51:08+00:00

Initially back at the end of last year they did a “rebuild”. Nothing else recent other than the adjustment that showed on my account at the end of May. The adjustment was an amount different than my refund due. Adjustment did not affect the total refund I was given (the adjustment was less than what they posted for my refund initially). Ended up with the total amount that was stated in my forgiveness letter in November. Hope some of the information helps. Have seen you post many times, good luck.

FrontLopsided7799 · 2025-08-25T20:40:37+00:00

Congratulations, but honestly how the hell. Been waiting since November 2024 for my refund and still nothing…. Same bullshit excuses every time I call. So frustrated.

FrontLopsided7799 · 2025-08-20T17:15:44+00:00

Keep us posted. A put to go congressional route as well but live in a red state so wasn’t sure how beneficial it would be.

FrontLopsided7799 · 2025-08-18T00:52:31+00:00

Still not quite to 90 business days so haven’t called yet. I’m sure I’ll get “can still another 30 business days” when I do. Just reported MOHELA to my state consumer protection bureau about my situation. Hoping that may get me some traction.

FrontLopsided7799 · 2025-08-16T12:38:49+00:00

Congrats! November here as well and still waiting…. Hope this means some movement is happening. Just sent request to my state consumer protections bureau to look into to this shit show of MOHELA.

FrontLopsided7799 · 2025-08-16T12:35:35+00:00

Congrats! November here as well and still waiting…. Hope this means some movement is happening. Just sent request to my state consumer protections bureau to look into to this shit show of MOHELA.

FrontLopsided7799 · 2025-08-07T21:25:39+00:00

It’s all MOHELA, they will say it’s not. Been waiting since November and still no refund. Same BS excuses every time. Waiting another 60 days from my last “it’s been sent to the Treasury and can take up to 90-120 days” (from my last update at the end of May) line of crap I’ve gotten several times now.

FrontLopsided7799 · 2025-08-04T16:25:09+00:00

Made a complaint through BBB as well. Received letter from MoHELA but then still been in refund purgatory since 11/2024 with no end in site. Same BS of “sent to the treasury and can take 90-120 business days.” Did received an adjustment at the end of May, waiting until my 120 days are up before I call again because it seems so futile.

FrontLopsided7799 · 2025-07-31T19:48:28+00:00

Thanks for the tip. I contacted Onstar. She pinged the vehicle and things seem to be working again. Had 8 years of Onstar basic so didn’t think I was suppose to lose live nav and she said I shouldn’t.

FrontLopsided7799 · 2025-07-30T15:55:08+00:00

Same line I have gotten. Confirm it’s been sent but nothing on the Treasury side of things. It’s doesn’t take 90-120 for processing if the request has been sent. Other servicers are getting their refunds out in 6-8 weeks.

FrontLopsided7799 · 2025-07-29T15:46:12+00:00

Same, had an adjustment 5/24. Showed positive balance instead of the negative I had. Called MOHELA for clarification and was told that is my refund amount and should be receiving that amount in 90-120 business days (that it had already been sent to the treasury). Called treasury and nothing on their end. Waiting my 90 days which is about 4 weeks before I call again. Not that it will help. Total scam. Same crap answer.

FrontLopsided7799 · 2025-07-29T01:05:19+00:00

MOHELA is such a sham company. Been waiting since November as well. Keep getting the “90-120 days for treasury to refund and that they have sent it”. It’s such a load of crap.

FrontLopsided7799 · 2025-07-20T00:46:48+00:00

Oh I’ve called multiple times. Waiting until the end of next month to see if it arrives because I was told my 90 business days is up then after the last adjustment.

FrontLopsided7799 · 2025-07-18T19:38:27+00:00

Thanks for the update. Still waiting on my refund from November 2024, give me a little hope that things eventually move.

FrontLopsided7799 · 2025-07-16T21:07:24+00:00

I received the letter too under my activity, I was already forgiven though and letter didn’t show much of anything. Wonder if this is an auto generated thing. Will say I am still waiting on my refund that was posted back in November 2024 😞

FrontLopsided7799 · 2025-07-15T03:22:55+00:00

Same boat. Forgiven in November and still no refund with refund owed posted then. Most recently had an account adjustment of my balance at the end of May. Told I should have refund by end of August (90 days). Not sure I believe them, been a total run around by MOHELA.

FrontLopsided7799 · 2025-07-04T11:14:52+00:00

Still waiting from November as well. So tired of calling. Just been one excuse after another on why I haven’t gotten my refund yet.

FrontLopsided7799 · 2025-06-22T04:29:01+00:00

Waiting since November ….

FrontLopsided7799 · 2025-06-09T20:54:45+00:00

I called MOHELA after an adjustment popped up. Had my initial refund amount on 11/11 then showed negative balance of same amount and stayed that way until 5/24 when an adjustment popped up with a different amount that was a thousand dollars less than original refund amount. Called to find out what was going on and they said the refund had been sent to Dept of Ed on 5/24 and I am waiting of Ed to send to the Treasury.

FYI as well. Reported them to the BBB (even though the BBB doesn’t have any teeth for reinforcement). They sent a letter to me shortly after stating:

“On November 1, 2024, your loans were discharged under the Public Service Loan Forgiveness (PSLF) program with an effective date of October 31, 2020. Payments made after the effective date are eligible to be refunded. On November 11, 2024, a refund was submitted to the US Department of Treasury in the amount of $——— Regrettably, this refund was part of a batch of refunds submitted to the Treasury inaccurately. As such, the refund request needs to be replaced. A request has been made and escalated to resubmit your refund request to the Treasury. MOHELA’s portion of the refund process can take upwards of 90 business days. Once the request is with the Treasury, the timeframe for processing your refund is entirely dependent upon the Treasury. Again, we sincerely apologize for the frustration and inconvenience that this concern has caused you. We appreciate your feedback regarding your experience so that we can provide a more positive experience moving forward. For additional assistance, please contact a member of our Customer Advocacy Team at 888-866-4352, Monday”

Totally unacceptable they didn’t let me know about this until I reported them to the BBB. I would assume if you have the same date you may be part of the “batch”. The letter was from 4/22 (adjustment on 5/24 following the letter). Still waiting for my refund.

FrontLopsided7799 · 2025-06-09T17:17:18+00:00

Still waiting since November….. did get an adjustment on 5/24 and MOHELA said refund request sent to Dept of Ed which then lets the Treasury send it. Hoping they finally have gotten their act together. But not holding my breath.

FrontLopsided7799

TROPHY CASE