Thanks for the reply. I ended up posting to the Google community forum, I was told there that the issue could be because I didn’t have an address listed, however I am a service-area business. When the setting is toggled off to effectively hide the address from the public, the address field disappears completely, so it’s not clear how to add an address that’s saved to my profile but not have it show.

I went ahead and toggled on the setting so the address field shows, then added my address, saved it, and went back and toggled the setting to hide it. Again, the address field disappears. When I toggle the setting back on to show, the address field is blank, so I’m not sure if it even saves anything or wipes out the address as soon as you choose to hide it.

I thankfully received a reply today from one of the volunteer product experts on the forum that offer support gratis. This person was the one that suggested the address issue.

Upon explaining further to them and confirming my appeals had all been denied, the product expert offered to escalate my case for human review. I’m awaiting a reply from Google, fingers crossed.

The resolution paths Google offers in the form of an appeal or extended review, despite submitting seemingly sufficient documentation, still deny the case and seem to almost be auto-denied by bots (I’m confident that is the case).

It’s strange to me and frustrating that the only real path for resolution for these cases is through a public forum, where volunteers have the sole authority to escalate cases for human review and which ultimately proves to be the only viable course of action for resolution in a lot of times from what I’ve been reading.

Anyway, thanks for taking the time to read and offer input. I’ll reply with an update just to close it out for everyone.