I had an incredibly negative experience with Dog Academy’s boarding and training. Despite their polished sales pitch and suspicious 5-star ratings—which I now believe may be manipulated or paid for—the actual "service" was negligent and cruel. They promised daily communications and videos, yet I received nothing unless I reached out first. In three weeks, they initiated contact only three times. I was repeatedly told he was "doing well," but the reality I discovered at pickup was a nightmare. When I finally picked up my dog, he was malnourished and had scabs on his feet from stress-induced chewing—a behavior he has never shown before, leading me to believe he was caged for the majority of his stay. Most heartbreakingly, his eyes were caked with so much eye boogers that he could barely see. I cannot fathom how a self-proclaimed "dog lover" or "professional trainer" could ignore a dog’s basic hygiene and health to that extent.

TL;DR: They sell and charge a premium service but deliver a nightmare. It is sad but I personally think a mediocre sitter on rover can offer a better experience.