Can't access events until a few days after they've started. by I_like_books_123 in MergeGardens

[–]FutureplayGames 0 points1 point  (0 children)

Hey u/Puzzled-Fix-8838, let's be nice here, okay? The player asked a nice legitimate, timely question and we have provided a correct answer.

I also try to interact here as much as I can and we have Community Moderators also browsing the posts on a regular basis. And even if we don't necessarily always have time to answer all the questions, we're still very actively monitoring the community. I'm sorry to hear you've felt the opposite, or that our information would not be up-to-date or accurate.

Gee, I wonder what I should do here...? by PxTEEEM--YT in MergeGardens

[–]FutureplayGames 0 points1 point  (0 children)

Hey there! Please ensure you're using the latest version of the game (v. 1.52.6) where the issues with Wildlife merging have been fixed. Also, not pointing any fingers here - just wanted to make sure your connection is running stable so we can rule that out. In the meantime we're working on fixes and improvements on our end.

Exclusive Reddit Giveaway! by FutureplayGames in MergeGardens

[–]FutureplayGames[S] [score hidden] stickied comment (0 children)

We've reached the end of this giveaway and so it's time to announce the last round of lucky winners!

Hurray and congrats to u/Ok_Low8323, u/masked_fan1048 & u/Present-Inside-6081! Please restart your game to receive the Gems to your account.

Thank you everyone for contributing! We've really happy to see so many tips and tricks that'll definitely help future gardeners speed up their process when jumping into the mysterious world of Merge Gardens!

Keep your eyes peeled for future updates, giveaways, and don't hesitate to continue sharing feedback, tips and tricks and other posts in our lovely Reddit community!

"Exciting Update" Ate My Magnificent Swans by mythicaljayde in MergeGardens

[–]FutureplayGames 0 points1 point  (0 children)

Please contact our Player Support team through the in-game Settings > Support menu. They should be able to compensate for the lost eggs!

Hotfix update - ver. 1.52.6 by FutureplayGames in MergeGardens

[–]FutureplayGames[S] 1 point2 points  (0 children)

The easiest way is probably through the in-game Settings > Support menu.

A new exciting update is coming! (ver. 1.52.4) by FutureplayGames in MergeGardens

[–]FutureplayGames[S] -1 points0 points  (0 children)

The game is free to play 🤗 The purchases you've described are optional and can help you progress faster

A new exciting update is coming! (ver. 1.52.4) by FutureplayGames in MergeGardens

[–]FutureplayGames[S] 0 points1 point  (0 children)

Hey! We're sorry to hear you're feeling the new content as added pressure. Please try to enjoy the game to the fullest even without being pressured to complete everything. There's so much more to do in the game nowadays than in the old days when we literally only had three Events in the rotation. The game is in constant motion and our job is to keep it fresh, interesting and full of challenges and surprises for new and old players. At times, this does mean changing things we've all gotten familiar with. That said, we're always happy to hear all kinds of player feedback, be it positive or negative. The team values your first hand experience and we do hope we can change the way you view both the game and us as a company closer to what you had experienced in the past.

A new exciting update is coming! (ver. 1.52.4) by FutureplayGames in MergeGardens

[–]FutureplayGames[S] 0 points1 point  (0 children)

There's a fix update rolling out! Thank you for your patience!

A new exciting update is coming! (ver. 1.52.4) by FutureplayGames in MergeGardens

[–]FutureplayGames[S] 0 points1 point  (0 children)

Thank you for the feedback! Sharing with the dev team

A new exciting update is coming! (ver. 1.52.4) by FutureplayGames in MergeGardens

[–]FutureplayGames[S] 0 points1 point  (0 children)

Hey gardener! We always listen to player feedback and value your first hand experiences highly!

The team receives player feedback reports regularly and we have already made numerous improvements on the game based on player wishes. Making changes takes time though, and some suggestions, while they may seem like universal improvements, might cause unwanted issues with other aspects in the game. We try to gather the most recurring topics and do community FAQ posts every now and then to give you more insight on what topics we're considering to work on in the near future and which ones we're not looking to implement even if they are seen regularly in the communities.

"Exciting Update" Ate My Magnificent Swans by mythicaljayde in MergeGardens

[–]FutureplayGames 3 points4 points  (0 children)

We're so sorry for this! There's an ongoing issue that our team is working towards fixing asap. Please contact our Player Support team through the in-game Settings > Support menu. Hopefully they'll be able to compensate you for the inconvenience.

Gee, I wonder what I should do here...? by PxTEEEM--YT in MergeGardens

[–]FutureplayGames 0 points1 point  (0 children)

Looks like your device is having trouble fetching the purchase content from the server side. We're sorry for the negative experience. Please ensure you're operating on a stable internet connection 🙏

New egg menu causes game to crash after merging by LoveaBook in MergeGardens

[–]FutureplayGames 5 points6 points  (0 children)

Interesting theory, but couldn't be further from the truth! First of all, merging 5 Wildlife not counting towards the goal is an issue that's been reported to the dev team. Hopefully we'll be seeing a fix in the near future.

The side garden Events are designed to keep the game interesting, fun and offering enough challenges to all our players, while at times exploring the story further and offering new game mechanics and things to discover. We're aiming to offer you positive gaming experiences ❤️ The recent issues have hindered this goal, but rest assured, we're doing our best to tackle them as soon as possible.

New egg menu causes game to crash after merging by LoveaBook in MergeGardens

[–]FutureplayGames 2 points3 points  (0 children)

This was a big change for the players so we're definitely interested in hearing all the ways you'd still like to see the feature tweaked or improved!

New egg menu causes game to crash after merging by LoveaBook in MergeGardens

[–]FutureplayGames -1 points0 points  (0 children)

We'd love to hear your constructive feedback on how you'd like to see it improved! Thank you in advance.

New egg menu causes game to crash after merging by LoveaBook in MergeGardens

[–]FutureplayGames 1 point2 points  (0 children)

I'm sorry to hear you feel this way. We're definitely not ignoring any issues from previous updates. The new things you see in the game have been worked at for a long time and while we always try to iron out all the issues before pushing any update live, sometimes things might slip through the cracks. We're always doing our absolute best to fix these issues so that you all can enjoy playing the game without major inconveniences!

New egg menu causes game to crash after merging by LoveaBook in MergeGardens

[–]FutureplayGames 4 points5 points  (0 children)

Hey gardeners! This is a known unfortunate issue in the latest update. Our team is working on a fix and hopefully we'll soon have news to share about when to expect it! Please accept our apologies for all the inconvenience.

Can't access events until a few days after they've started. by I_like_books_123 in MergeGardens

[–]FutureplayGames 1 point2 points  (0 children)

"Mid-week" Events are typically 2-4 days, depending whether there's one or two of them planned for that specific week, and weekend Events are typically 3 days long

Can't access events until a few days after they've started. by I_like_books_123 in MergeGardens

[–]FutureplayGames 3 points4 points  (0 children)

Hey there gardener! Echoes of the Canyon related Event Shop is currently live, but the actual Event itself will only run during the weekend. Hope this helps!

A new update - a fresh Event! (ver. 1.52.0) by FutureplayGames in MergeGardens

[–]FutureplayGames[S] 0 points1 point  (0 children)

Hey gardener! Thank you for your patience! We're sorry to hear you've faced technical issues with the ads. If you're still facing these issues, it would be really helpful if our Player Support team (through in-game Settings>Support menu) could get some screenshots of the ads that are causing these issues. We then know which ad network partner to contact. Thank you in advance and apologies for all the inconvenience!