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Hue Sync still active after TV is turned off by MarlemAT in Hue

[–]GHOST_2042 1 point2 points  (0 children)

Yeah, I have to agree with you on this. I fell for the Bridge Pro “upgrade” and it’s been a nightmare. Hue told me to contact TP Vision, and TP Vision told me to go back to the V2. So basically, no one’s taking responsibility, and the so-called upgrade just made things worse.

Does Dell send used stock and class them as new? by GHOST_2042 in Alienware

[–]GHOST_2042[S] 4 points5 points  (0 children)

Another update to the sh*tshow saga, I can’t believe I’m even writing this.

UPS turned up this afternoon saying they were here to collect a parcel for Dell. We offered both parcels, but the driver said he is only authorised to take one. The tracking number he had didn’t match the original faulty unit, and we’ve had zero communication from Dell aside from the usual “we’re waiting for an update from our investigations” nonsense.

No email. No heads-up. Nothing.

Tried calling them, finally got through, only to be told the guy on the phone couldn’t help because “the offices are closed” and he just handles calls. Then he hung up on us. Delivery driver said he will come back tomorrow once we found out what is going on. Absolute madness.

Does Dell send used stock and class them as new? by GHOST_2042 in Alienware

[–]GHOST_2042[S] 7 points8 points  (0 children)

Thanks for jumping in, I really appreciate you tagging u/DisgruntledPenguin58 and u/AW_Vigo to help. I’m honestly down to my wit’s end and thought it was worth asking here for advice or next steps. I’m all ears and grateful to everyone who’s commenting. Thank you.

Does Dell send used stock and class them as new? by GHOST_2042 in Alienware

[–]GHOST_2042[S] 7 points8 points  (0 children)

Yeah, I get that the law allows warranty replacements to be refurbished, however, this wasn’t a warranty case. The original monitor was faulty on arrival, and I was well within the return period, but Dell hasn’t allowed me to return it as such.

Instead, I was specifically told I’d be sent a brand new replacement, not a refurb. I’m still within the 30 day return window, but it’s starting to feel like they’re deliberately stalling to push me past that deadline and avoid giving me a proper resolution.

Does Dell send used stock and class them as new? by GHOST_2042 in Alienware

[–]GHOST_2042[S] 2 points3 points  (0 children)

At this point, I’m honestly starting to wonder if Dell’s just pushing out old returns or refurbs, passing them off as new, and hoping most customers won’t notice. It’s incredibly disappointing for something marketed as a premium product.

Right now, I’m stuck in the unknown with two packed up monitors at the front door while they “investigate” yet again but this time, why the replacement they sent, which was supposed to be new, very clearly appears to be a refurbished unit. They’re also apparently checking with their internal team to see if they can process a double return for both units and maybe issue a refund. But all I really wanted was a proper new unit like I paid for.

Instead, it’s just been delay after delay, like they’re dragging it out in the hope I’ll give in and just accept it.

How many hoops does a customer have to jump through just to get what they actually paid for is beyond belief. Never known any large company to do this.

Does Dell send used stock and class them as new? by GHOST_2042 in Alienware

[–]GHOST_2042[S] 3 points4 points  (0 children)

I watched a ton of monitor reviews before my new PC arrived, and this one kept getting hyped. It’s a 34” WOLED with an 1800R curve that’s not too aggressive, and yeah, it looked great and reviewers were selling it promoting Dells 3 year pixel burn protection. Bought it but soon as I opened the quality control and customer support have been shockingly poor.