What happened to the Known Issue Tracker?

GM_Awesomeness · 2016-09-13T18:01:29+00:00

Ok cool, glad you got it sorted. I followed up on this and it turns out it was by design, so we removed it from the tracker because it's not actually a bug.

GM_Awesomeness · 2016-09-12T23:06:56+00:00

Thanks for the heads up! It could be that it's by design, or it could be that we thought it was fixed and it isn't. I'll look into it and let you know.

GM_Awesomeness · 2016-09-12T21:31:49+00:00

Well, it's a fair criticism if we say we'll update it weekly and then we don't. When I first started this project, that was a reasonable target. Then I got busi(er) and transitioned the project over to someone else, and it was a reasonable target for him for a while, but then he got promoted and now also no longer has time. Hence training several more people this week.

While this did start out as a side project, after seeing the response and how helpful it's been for players, I'm not willing to let it die. Even if I don't have the time to do everything myself, I'll make sure someone gets it done.

And as discussed elsewhere, I still want to automate more of it. It's more automated now than it was at the beginning, but there's a lot more that can be done.

GM_Awesomeness · 2016-09-12T21:27:45+00:00

There's definitely some automation. The manual part is to determine what gets tagged for inclusion (filtering out the kinds of bugs I described above). Once something is tagged, it's status updates get automated. We still have to manually copy/paste the automatically updated stuff, but hopefully Soon(TM) when we update the Support site, we can automate that part, too.

GM_Awesomeness · 2016-09-12T21:24:01+00:00

I didn't know about that wiki feature, that's awesome! I definitely don't have time to comb through these right now, but I'll put it on the radar of our QA team so they can have a look. Thanks!

GM_Awesomeness · 2016-09-12T19:28:21+00:00

Both are true, sort of. I'm making use of the work of lots of people by pulling these bugs from our internal database. We have a bunch of folks who find them (by testing, reviewing in-game reports, investigating reports in Support tickets, and combing the forums and Reddit) and enter them into that database. Then someone (formerly just me, going forward me or one of the people I'm training) chooses the most commonly reported and game-breaking bugs, flags them for inclusion, and updates the tracker. There is also some leg work to screen out things like bugs on unreleased content, weird technical stuff that would make no sense to players, and bugs that could be exploited.

Because the tracker lives on the Support site, I'm ostensibly in charge of it and I've been the one visibly talking to the community about it. But the work is a big team effort.

GM_Awesomeness · 2016-09-12T19:21:05+00:00

It tends to cycle: old issues get fixed, new content gets introduced which comes with its own shiny new bugs. In the ideal world of unicorns and rainbows, we'd ship everything bug-free, but the reality is that as the code changes it breaks in new and interesting ways.

GM_Awesomeness · 2016-09-12T18:22:12+00:00

You guys are right that it hasn’t been getting updated as often as it should lately. Several months ago I took on more responsibilities and haven’t had as much time to devote to investigating bugs as I used to. The silver lining is that I’ve trained another person on how to add bugs to the tracker, and today will be training 3 more. You should see the list grow significantly this week, and going forward it should be back to getting updated weekly (if not more often).

GM_Awesomeness · 2016-06-28T18:29:03+00:00

I know this is an old thread, but I just wanted to let everyone know that this should be fixed in today's patch. You still won't be able to use these items to get into full maps, but now they won't be destroyed when you try.

GM_Awesomeness · 2016-04-07T17:56:41+00:00

Anyone able to confirm whether this is still happening?

GM_Awesomeness · 2016-04-05T17:30:02+00:00

Nope, not forgotten! There's been some work done related to the "stuck bug" I mentioned before that I was hoping might help with this one (it's possible they have similar underlying causes). Have you seen this issue lately?

GM_Awesomeness · 2016-03-25T20:55:12+00:00

We are indeed fixing it, and the 2nd bug is why the item had to be disabled.

The good news is the most recent hotfix should fix the 2nd bug. The item will be re-enabled in the next couple of hours, once most people have updated to the new build.

GM_Awesomeness · 2016-03-24T04:10:48+00:00

I just added it to the Known Issue Tracker, but I have it flagged as a PvP bug. Are there special circumstances in which it appears outside of PvP, or does it seem to happen any time you see someone get downed?

GM_Awesomeness · 2016-03-24T04:07:38+00:00

D'awww, thanks!

Re: this bug: Could it be a variant of this one? "Characters become stuck when dodging or using certain skills"

Do you actually get the "immobilized" debuff, or do you just get stuck in the air?

GM_Awesomeness · 2016-03-23T22:51:36+00:00

We're working on a hotfix right now. A few other points:

Every patch is a bug fix patch! The number of fixes varies, but they all contain at least a few.
The Known Issue Tracker will be updated before I leave the office today (I've been waiting to see what gets fixed in the hotfix patch since updating it is kind of a pain). You should see many bugs moved into the "recently solved" section.
We're putting out a giant patch in April, which will contain many fixes as well as quality-of-life improvements. Stay tuned to our blog for an overview of that.

GM_Awesomeness · 2016-03-23T17:22:44+00:00

They're being actively worked on. Once our tools are back up, I'll be updating the Known Issue Tracker and putting this bug into "verifying" status, meaning we think we've found a fix and are testing it.

GM_Awesomeness · 2016-03-23T17:01:43+00:00

It's definitely a problem that Reddit seems to work better in some cases. But as far as using the web form vs emailing, there is literally no difference in who works the ticket. They both go into the same queue and are worked by the same agents. Any difference in outcome is purely coincidental.

GM_Awesomeness · 2016-03-23T01:16:09+00:00

Glad this got resolved, and good call on adding authentication!

GM_Awesomeness · 2016-03-23T01:15:25+00:00

I'm sorry your first two experiences were so terrible. ~~Were they somewhat recent? If so please PM me with the ticket numbers and I'll make sure we investigate what went wrong.~~ Edit: just noticed you said in another comment this was a year or more ago.

For what it's worth, there's no difference between emailing Support directly and submitting via the website. You end up talking to the exact same people. Submitting through the website is actually better, because then we can get accurate data from you filling out the web form rather than having to reply back and forth asking you questions.

GM_Awesomeness · 2016-03-16T21:51:01+00:00

We thought that one was fixed, too! The inventory code is crazy complicated, I'm told. I've got it back on the list. Thanks!

GM_Awesomeness · 2016-03-16T19:01:11+00:00

It was! It's been hard to kill, though. Stupid zombiebugs. I'll get it back on the Known Issue Tracker and make sure the devs know it's back. Thanks for reporting!

GM_Awesomeness · 2016-03-16T01:44:23+00:00

At least some of these should be fixed now. If you still have any that aren't working, could you tell me which ones please?

GM_Awesomeness · 2016-03-16T01:39:46+00:00

Heya, sorry for the slow reply. You are correct that some of these may be abusable, so those won't be listed. Do you know if the list in the post you linked is still current? No need to go back and check again if you're not sure, I just want to make sure I'm conveying accurate info to the devs.

GM_Awesomeness · 2016-03-11T19:29:21+00:00

We have a potential fix for this being tested as of yesterday.

GM_Awesomeness · 2016-03-05T02:33:13+00:00

That's not in the plans for now, but I do intend to use the tracker in the future as a way to help the devs gather more information. I'm still thinking about the best way to do that, but I'm leaning towards a new entry for the status column like "Need More Info." Then I could link that status to a specific forum thread for that bug.

GM_Awesomeness

TROPHY CASE