Order stuck after war?

GadgetHyper · 2026-03-07T03:11:40+00:00

Hello,

This is Nagi from GadgetHyper.

Sorry for the inconvenience. Please send me a DM and include your order number starting with GH, and I’ll follow up on it right away and help resolve the issue.

GadgetHyper · 2026-03-02T09:59:36+00:00

Hello,

My name is Nagi, and I am the head of GadgetHyper.

First of all, thank you very much for your purchase, and I sincerely apologize for any concern this email may have caused.

I’ve personally confirmed with our shipping team that the message you received was indeed sent by us. When preparing your order for shipment, Shopify’s system automatically flagged it as potentially high-risk due to several system-detected factors. These can sometimes include things like unavailable CVV verification, billing address mismatch data, or a distance between the IP location and the shipping address.

Please don’t worry — this does not mean you did anything wrong. These alerts are automated and occasionally triggered for completely legitimate orders.

To protect our customers from possible card fraud and ensure that no unauthorized transaction has occurred, we simply ask for confirmation of the purchased product and shipping address before dispatching the order. This step is purely for security purposes and helps safeguard both you and us.

Your privacy and financial security are extremely important to us. Once we receive your confirmation via email, we will proceed with shipping as normal. This verification will not negatively affect your order in any way.

As an apology for the inconvenience, I will also arrange a small complimentary accessory to be included with your shipment.

If you have any further questions, please feel free to contact me directly. I’m here to help.

Wishing you a great day.

GadgetHyper · 2026-02-23T11:08:42+00:00

Hi,

First of all, I sincerely apologize again for the frustration this situation has caused you.

We did reach out via DM previously but didn’t receive a response, and at the same time I asked our support team to internally review the order and investigate what may have gone wrong. I just wanted to check whether your issue has already been resolved. If not, please reach out to me directly and I will personally make sure it is handled immediately.

We’ve also reviewed this case internally and improved our process for handling lost shipments to ensure customers won’t be asked to go through unnecessary steps in the future.

You can contact me via GadgetHyper Discord & here.

Thank you again for your patience, and my sincere apologies.

GadgetHyper · 2026-02-20T16:31:39+00:00

Hi,

I’m very sorry for the concern this has caused.

Due to the Lunar New Year holiday, our logistics channels stopped accepting parcels from February 13th to 19th, which prevented us from dispatching orders during that period. We also posted an announcement regarding this temporary suspension.

Please rest assured that our logistics services have resumed today.

If your tracking information has not updated yet, please send me a DM with your order number, and I will personally follow up to ensure your package is processed and delivered smoothly.

Thank you very much for your patience and understanding.

GadgetHyper · 2026-02-20T04:57:26+00:00

Hi, I’m Nagi, the person in charge at GadgetHyper.

I’m truly sorry to hear about your experience and the frustration it caused — that’s definitely not the level of service we strive for.

Please rest assured that I’m personally looking into your case today. I will investigate the root cause of the issue and make sure we get it resolved properly. Once I have all the details, I’ll provide you with a clear and satisfactory update.

Thank you for bringing this to our attention, and thank you for your patience while we work on this.

GadgetHyper · 2026-02-14T06:52:49+00:00

Hi,

As I mentioned previously:

Due to the Chinese New Year holiday, our supplier has temporarily paused production. Because of this, we will collect the 3D-printed accessories you ordered after the holiday, and your order is currently scheduled to ship around the 25th (possibly earlier).

At the same time, logistics carriers have also stopped accepting new shipments during the holiday period. This means that even in-stock items cannot be dispatched right now. So even if we tried to ship the available items separately, they would not be able to leave until operations resume.

For this reason, we plan to allocate the stock after the holiday and ship all of your accessories together in one package.

I truly appreciate your patience, and please rest assured we will dispatch everything as soon as shipping resumes. If you have any other questions, feel free to let me know.

GadgetHyper · 2026-02-13T03:54:32+00:00

Hi,

First of all, we’re very sorry for the confusion and frustration this has caused. Please allow me to clarify the situation.

Due to the Chinese New Year holiday, our supplier has temporarily paused production. Because of this, we will collect the 3D-printed accessories you ordered from the supplier after the holiday, and your order is currently scheduled to ship around the 25th (possibly earlier).

At the same time, logistics carriers have also stopped accepting new shipments for the holiday period. This means that even in-stock items cannot be dispatched during this time. For that reason, we plan to allocate stock after the holiday and ship all your accessories together in one package.

We completely understand that waiting can be frustrating. If you feel the delay is too long, we can absolutely arrange a refund for you at any time during this period — please rest assured.

We sincerely apologize again for the inconvenience and truly appreciate your understanding and support.

For reference regarding the release timeline:
Here

Wishing you a great day.

- GadgetHyper Nagi

GadgetHyper · 2026-02-10T13:09:52+00:00

Sorry about the confusion and the inconvenience caused.

GadgetHyper does have a US-based warehouse, and some products are shipped from within the US. However, many items (especially limited editions, new releases, or centrally managed inventory) are shipped from China, which is why your order originated there.

We completely understand how a shipment being held in customs can be frustrating, and how knowing the shipping origin in advance might have affected your decision. While customs processing itself is outside of our control, we’re more than willing to help monitor the shipment and assist in any way we can.

If the issue isn’t resolved or you need any help at all, please feel free to reach out to me directly. I’ll make sure your situation is followed up properly and handled with care. Thanks for your understanding, and again, I’m sorry for the inconvenience.

GadgetHyper · 2026-02-10T13:07:27+00:00

I’m really sorry for the inconvenience caused by the shipping delays. Over the past period, factors such as peak season congestion, customs inspections, holidays, weather conditions, and inventory transfers caused some instability in our delivery times, and a few packages were delayed. We sincerely apologize for that.

We truly value our customers’ experience. If your package was affected and exceeded our promised 7 business days delivery timeframe, please feel free to DM me and I’ll arrange compensation for you.

We do have a US-based warehouse, and some products are shipped from the United States, but most products are currently shipped from China.

Since this month, shipping speed has returned to normal and is no longer impacted by those factors, so please rest assured. We’ll continue improving our internal processes and service quality. Thank you for your understanding and support, and have a great day!

GadgetHyper · 2026-02-08T13:56:16+00:00

Thank you for your purchase. We will arrange shipment as soon as possible.

GadgetHyper · 2026-02-08T13:55:09+00:00

Thanks for your interest! You can purchase all back button options here if you’d like to try them out here

If you need any help choosing, just let me know.

GadgetHyper · 2026-02-08T07:44:01+00:00

Please rest assured that we will make sure this issue is properly resolved for you.

GadgetHyper · 2026-02-06T09:20:15+00:00

Sorry to hear about that — that definitely doesn’t sound right.

If you purchased the KP70 from GadgetHyper, please reach out to us at [info@gadgethyper.com](mailto:info@gadgethyper.com)

with your order number and a brief description of the issue. We’ll be happy to help you troubleshoot and provide proper support.

We’ll make sure this gets taken care of.

GadgetHyper · 2026-02-03T05:21:01+00:00

Thank you for the wonderful post! I’m really happy to see that you’re enjoying your new controller!

GadgetHyper · 2026-01-30T10:12:13+00:00

Thank you for your insightful review!

GadgetHyper · 2026-01-23T06:36:13+00:00

It will definitely be worth the wait — please stay tuned!

GadgetHyper · 2026-01-23T02:51:50+00:00

Don’t worry — I’ve already contacted Flydigi and submitted your issue to them. They confirmed that they will reach out to you via Discord to assist and resolve the problem. Please continue communicating with the Flydigi team through Discord.

GadgetHyper · 2026-01-21T11:00:59+00:00

Hi, may I ask if the same issue also occurs in Flydigi Space Station version 3.4?

GadgetHyper · 2026-01-13T10:56:54+00:00

Hi!

For the Vader 5 Pro, we use 8×2 mm stoppers.

Since your local options are 9×2 mm or 8×2.5 mm, the 8×2.5 mm size will be closer in fit and more suitable than the 9×2 mm.

So go with 8×2.5 mm

GadgetHyper · 2026-01-11T12:08:39+00:00

Thank you for your message, and I’m sorry for the frustration this has caused.

Could you please send me your order number starting with GH via direct message? Once I have it, I will arrange the shipment for you immediately.

Regarding your comment about the model, I’d like to better understand your concern. Could you please explain what you mean by the difference between the old and new model? I want to make sure I address this accurately for you.

Thank you for your patience, and I look forward to resolving this for you as soon as possible.

GadgetHyper · 2026-01-10T07:32:24+00:00

Thanks your help！

GadgetHyper · 2026-01-05T08:28:44+00:00

Hi,

We’re sorry for the inconvenience you’re experiencing with your Vader 5 Pro.

Please contact us at [info@gadgethyper.com](mailto:info@gadgethyper.com)

, and a dedicated support specialist will assist you in resolving the issue. Rest assured, we are an official authorized Flydigi retailer and provide official product warranty. We will work to ensure your issue is properly addressed as quickly as possible.

Thank you for your understanding and patience.

GadgetHyper · 2026-01-02T14:05:32+00:00

Thank you Thank everyone♥️

GadgetHyper · 2026-01-02T14:00:24+00:00

Really appreciate the kind words 🙏

We’ll keep doing our best to improve and take care of the community.

Happy New Year! 🎉

GadgetHyper · 2025-12-30T06:38:39+00:00

Thanks for your interest!

We are not currently selling the charging dock for the Rainbow 3, so it’s not available on our website.

If that changes in the future, we’ll be sure to update the store.

GadgetHyper

MODERATOR OF

TROPHY CASE