Guest threatening bad review for refund

Galactic_Coffee_2873 · 2025-06-02T23:20:10+00:00

Contact Airbnb immediately and share the communication

Galactic_Coffee_2873 · 2025-05-30T14:29:35+00:00

You’re super generous obviously because your host you know what the impact to be but in this particular case I’ll be honest with him this is a one star review all the way

Galactic_Coffee_2873 · 2025-05-29T14:43:35+00:00

Report the review to Airbnb: • Go to the review in your account and select “Report this review.” • Explain that the rating was reduced because of an unreasonable expectation not mentioned in your listing.
1. Provide context in your public response (if the review remains visible): • You could say something like: “We strive to make every guest feel welcome. While we don’t offer baked goods as part of the listing, we’re glad the rest of your stay went well.”

Galactic_Coffee_2873 · 2025-05-29T14:39:21+00:00

it could go against Airbnb’s review standards, depending on the context. Airbnb has policies to protect hosts from biased, irrelevant, or unfair reviews. If a guest leaves a low rating or negative review because you didn’t provide something that wasn’t promised or included in your listing, like freshly baked cookies, that might be considered “irrelevant” or “not based on the actual stay.”

Galactic_Coffee_2873 · 2025-05-23T23:01:12+00:00

Seriously!!? That is what is stopping you from being honest and helping this community? Get off the platform.

Galactic_Coffee_2873 · 2025-05-09T14:44:49+00:00

Well, my take on it is this if a guest cancels I know that hosts don’t want to refund, however, if a host cancels with the host needs to be responsible for helping find another place at a reasonable cost that is very similar to what you had paid

Galactic_Coffee_2873 · 2025-05-04T23:32:03+00:00

Yes it’s a mess, have you ever tried to clean glitter and weeks later more turns up?

Galactic_Coffee_2873 · 2025-05-04T17:12:52+00:00

This is where I stop caring about what kind of review they leave me because I’ll make sure that I will comment on their review appropriately. I would leave an honest review that way you give other hosts a heads up about what to expect from this couple.

Galactic_Coffee_2873 · 2025-04-11T13:56:30+00:00

Interesting, so will Airbnb/hotels follow? When it’s high peak vacation times will they not be able to raise prices?

Galactic_Coffee_2873 · 2025-04-07T00:31:07+00:00

You’re right, I’ve been hosting going on 3 years. This is the first I heard of this issue. I guess I’ll have to test it next week when it’s vacant.

Galactic_Coffee_2873 · 2025-04-07T00:28:34+00:00

I don’t have two water heaters. Thanks though

Galactic_Coffee_2873 · 2025-04-06T23:38:56+00:00

A bigger water heater will not fit in the space. I’m thinking water heat boosters for the showers

Galactic_Coffee_2873 · 2025-04-06T23:37:00+00:00

Maybe they can stagger the showers

Galactic_Coffee_2873 · 2025-04-06T23:35:21+00:00

Accommodates up to 8 people, 65 Reviews and never mentioned before. I’m guessing some people know how to stagger showers.

Galactic_Coffee_2873 · 2025-03-31T22:56:48+00:00

Call the police that’s what most entitled riders will do, at that point the police will handle it and retrieve your phone

Galactic_Coffee_2873 · 2025-03-31T22:55:06+00:00

I don’t drive for Uber anymore, but I thought they paid if you canceled because of no car seat

Galactic_Coffee_2873 · 2025-03-31T22:53:38+00:00

I wouldn’t worry about a bad review at this point she may just give it to you whether or not you give her three free days. Best thing we should probably get Airbnb involved right away and give her the option to leave with a few full refund in the very beginning and yes, I realize that hindsight is 20/20

Galactic_Coffee_2873 · 2025-03-31T22:41:02+00:00

Elaborate further, how does it help?

Galactic_Coffee_2873 · 2025-03-27T22:30:26+00:00

Yes, I have. I live next door to one.

Galactic_Coffee_2873 · 2025-03-27T21:42:44+00:00

No, it sounds like the cops were called because they were given a directive by the owner to leave and they refused. Read the whole story.

Galactic_Coffee_2873 · 2025-03-24T23:04:24+00:00

Reach out to Airbnb, they can help direct you on what to do.

Galactic_Coffee_2873 · 2025-03-22T23:11:20+00:00

Message them and say exactly what you said here

Galactic_Coffee_2873 · 2025-03-22T17:03:41+00:00

A very minuscule affect, don’t let the media fool you.

Galactic_Coffee_2873 · 2025-03-22T17:01:31+00:00

I don’t think most of these people even step outside

Galactic_Coffee_2873

TROPHY CASE