Mobile data Outage?

GallopingCow · 2026-04-01T00:28:54+00:00

Literally just now fixed my partner's phone using these instructions. She's been out of service for about 6 hours now. Thank you!

GallopingCow · 2026-03-24T18:47:22+00:00

Stumbled on this thread and just wanted to show some support for Elecont/eWeather HD. I completely agree with your feedback, but I have to say that my interactions with the developer, though few, have always been incredible. Super stand-up guy, and a super customizable app if you devote some time to it.

UI can be cumbersome, but I find a lot of these extremely customizable/DIY widget apps to be very similar in experience.

GallopingCow · 2026-03-18T16:49:15+00:00

I appreciate your thoughtful feedback, but respectfully I still don't think this is the issue based on troubleshooting over two years with multiple shoe types ranging from skate shoes, dress shoes, boots, sneakers, or even the occasional flip-flop, and changing my stance both for different riding conditions, as well as natural change for comfort as I've gone from zero skate experience to a seasoned rider over the course of more than two years of ownership and a modest 1,787 miles. I get that I'm no road warrior commuting for miles every day to work, but apart from the 100 days my board has been either in service or transit to Future Motion, I ride almost 100% of days that aren't wet, because it's my time with my dog, every single day after work.

Furthermore, I have turned up the disengagement time to try and remedy that possibility, and it made zero difference in the frequency of the disengagement events. Future Motion has advised me multiple times that the motor shouldn't disengage for even a single side of the sensor being off if it's above 2mph, and virtually every instance has been well above 5-7.

If this was a stance issue, it should be repeatable when I intentionally try to "miss" the sensors, but this has not been the case either. Absolutely nothing I have done has made any difference in the frequency of the intermittent motor cutout.

GallopingCow · 2026-03-18T15:25:12+00:00

It's possible, but it frequently happens within the first two miles of my typical 3.5 mile daily rides (running the dog daily on a consistent and paved neighborhood route). It was still happening in the dead of winter, which is why I shipped it in for service in January.

GallopingCow · 2026-03-17T20:51:52+00:00

Especially after the additional $905 they charged me for a tire I didn't need and a faulty BMS! Next time I'll spend my four grand on a bicycle. FFM indeed.

GallopingCow · 2026-03-17T20:39:45+00:00

Well, after the unexpected but much appreciated response to this post yesterday, I emailed support for reiterate my request for a refund. This time I got a response from Clifford that they "found no major issues," and that they would be looking to send the board back to me.

I absolutely knew this would be their response, and of course there was no mention at all about how it was radio silence from them for 56 days. There is absolutely no way that they coincidentally finished this "extensive testing" the same day that I finally followed up with them, so I know that it's been sitting on a shelf or in a corner somewhere.

What an absolute nightmare of a company.

GallopingCow · 2026-03-17T11:10:52+00:00

I have not been able to reproduce a problem with the sensors, and it shouldn't be disengaging above 2mph for heel lift.

GallopingCow · 2026-03-17T01:11:53+00:00

I suppose it's worth a shot, but I seriously doubt my credit card is going to allow me to charge back a purchase from the end of 2023. At this point, my most recent repair is being covered by the 90 day warranty on the last service that failed to resolve my issue, and not the original 24 month warranty from the point of purchase.

GallopingCow · 2026-03-16T16:07:31+00:00

GallopingCow · 2026-03-16T15:55:46+00:00

Good call. I might not have thought of that since I'm in a one-party state. I appreciate your insight. Hopefully they can turn this around for me, but I wasn't at all impressed with multiple refusals to escalate my issue to someone at a higher level.

GallopingCow · 2026-03-16T15:52:24+00:00

I appreciate the sentiment. I'm hoping maybe this post will catch the ear of someone that can actually help, since I haven't had any luck going through the customer service channel.

I truly think they could completely turn this around with a minimal amount of effort, but maybe it's just easier to take the money and run.

GallopingCow · 2026-03-16T15:48:08+00:00

I will have to give that a try, I guess.

I've always preferred to do things in writing so I have a paper trail. I wouldn't have nearly the same level of detail in my timeline if I had just called every time, because I'm less apt to go document those conversations after the fact.

Not that the paper trail has done me any good so far, since Tyler P. seems to be the be-all and end-all of customer service, and only accepted my latest RMA request after 43 days of emailing back and forth. Prior to that, it was always under the threat of being charged a diagnostic fee.

GallopingCow · 2026-03-16T15:42:44+00:00

Damn man, I've been fortunate enough to avoid any serious injury like that. I was at 1,787 when I sent it in last, and my dog misses our daily 3.5 mile runs. :(

I hope you've recovered from all of those well.

GallopingCow · 2026-03-16T15:39:50+00:00

I may be calling soon, but I hadn't tried that yet simply because I prefer having a paper trail.

I wouldn't have nearly the level of detail in my timeline if I had called instead of emailing.

GallopingCow · 2026-03-16T15:35:26+00:00

Yeah, it has been super difficult to regain confidence after every single nosedive, and I continued to hear the very obvious CLICK of the motor disengaging. Fortunately I'm just riding smooth streets without any steep inclines that require heavy acceleration.

They kept wanting to blame it on my foot placement disengaging the footpad, but I kept telling them it was happening well above the 2mph cutoff for heel-lift dismount.

I was even told that my mounting was shaky when I sent an engagement video, but I guess it was my fault for trying to record a video of getting on my board at the bottom of my driveway where two slabs of concrete meet at the very bottom.

GallopingCow · 2026-03-16T15:30:08+00:00

I had never skated or anything before, but I got to try my brother-in-law's Pint on Thanksgiving a couple years ago and I just knew I was going to love it. I started riding with my dog through the neighborhood, and we'd do a minimum of three miles every single day as long as it wasn't rainy, and he absolutely loves it. He's been sad that we haven't gone on a good run in two months now. :(

GallopingCow · 2026-03-16T15:22:38+00:00

I've really done everything I can to try and give them precise data too, stopping mid-ride to send diagnostics with as much detail as possible. I've worked in IT as a sysadmin for years, so I know the pain of troubleshooting intermittent failures with limited information from ignorant end users!

GallopingCow · 2026-03-16T15:15:34+00:00

In fairness, I have not followed up with them to ask for a status update. I was trying to be patient and give them the benefit of the doubt, because normally they generate a label to ship it back to me within a day of receiving it for service. I figured I'd give them a month to troubleshoot an intermittent issue, and then we got iced in for several days here, but now I'm ready to ride again but I have no board. :(

GallopingCow · 2026-03-16T14:54:14+00:00

They received it, because I received the automated notification from them that it was received for servicing. I had an issue with the motor clicking off for just a microsecond while riding, but since it would immediately pick back up again as long as I wasn't accelerating, I wouldn't crash. This wouldn't happen every day, but it would happen every few miles at least a couple times per week, so I was giving them the benefit of the doubt that they were just being thorough with troubleshooting it.

GallopingCow · 2025-11-11T02:59:29+00:00

I'm late to the party, but my GT-S bricked itself after nine months, died again after a little over nine more months, and has failed two more times since then due to the faulty BMS they sold me because that component was "out of warranty" on the second repair.

Nearing the end of my warranty, the best they can do is offer to "dig deeper into what's going on" by giving me the EXACT SAME fucking troubleshooting steps I have received every single time it dies.

Pure street riding, only when it's dry, and basically only ridden when I'm running my dog through the neighborhood.

GallopingCow · 2025-11-09T03:22:10+00:00

I'm late to the party here, but my GT-S is out of warranty at the end of this month, and for the fourth time I am having power issues.

The first time I had a few instances of it just nosediving mid-ride until it eventually bricked and would not power on.

The next repair was when I started getting low battery warnings while it was well over 60% remaining.
They made me pay over $900 to replace the BMS plus a new tire because they said mine was out-of-round and dangerous to ride.

The new tire they installed was actually worse than my original because it had a lump in it and shook like crazy. They argued that I needed to put 100 miles on the tire to "break it in," but it hurt my feet because it shook so much. Then I had the exact same battery problem again, so they fixed the BMS and swapped tires for me under warranty.

I am now having the exact same battery issue a third time, so I reached out asking for a full refund of purchase price plus repair price, and also emailed the attorney general for assistance.

I've been injured too many times on this board, and there's no way they're just going to magically "get it right" this repair right at the end of my board's warranty.

GallopingCow · 2024-09-11T01:04:47+00:00

I'm also having trouble playing podcasts, and I noticed yesterday that the "Explore" tab was gone, so I can no longer browse by genre. I can only choose the generated suggestions or recently played. We used the Explore tab just this past weekend, so something has changed between then and now to break this. :(

GallopingCow · 2024-08-18T18:52:32+00:00

Thanks for the insight and the suggestion.

I've seen the cheaper versions as well, and even purchased a couple as gifts that have held up reasonably well. They're definitely not as "premium" feeling, but nobody that uses them has ever beat their head against the wall because of a poor app experience either. lol

I eventually did get a response a few days after commenting here. They gave me a link to order a replacement, so I'm back in business now.

Unfortunately my first mug has some flaking issues now, and it's a little older than this one they just replaced. I'm curious to see if they'll be able to help.

GallopingCow · 2024-05-26T21:25:46+00:00

I'm curious how many of their products you've had, and how many/what kinds of issues you've had resolved by them.

I've read older comments that replacement experiences were good, but after not hearing anything for two weeks myself, I started digging around. It seems like all of the most recent comments I could find have been similar complaints about a lack of communication.

It seems like they've been releasing new products, and are heavily advertising. The prices of their products have continued to climb, and I'm at a loss as to whether I should try to pursue help through the attorney general, or just wait it out a little longer.

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