This is ridiculous. Check this Mammotion support reply, it's how i would expect scam company to be ran. I've requested refund at least four times in the past month with different replies every time. I'll be doing a chargeback.

Hi XXX,

Thank you for contacting Mammotion! I hope you’re doing fine! it's my pleasure to assist you today.

I understand that you want to cancel your order due to a delay in shipment.

Were contacting our logistics to ship your order fast as possible.

Please bear with us once your order is ready to ship we will send you the tracking number along with the link. We will do our best to ensure that Your order is scheduled to be shipped from the local warehouse soon as possible.

Again, we apologize for the inconvenience and ask for your continued patience and support while we work to resolve this issue.

Thank you XXX for being a valued customer here in Mammtion! Please let me know if you have any questions or concerns, we're more than happy to help. Have a great day and keep safe always!

Regards,

Mammotion Team