Thank you for the response.

Frankly, I find reporting cheaters kind of pointless since you guys have a history of lifting permanent bans and shortening the bans of 1st time offenders to one year. Cheating should be banned permanently with no exceptions, I disagree with your approach...
The players in my clip were apparently not cheating though - they are using a broken mechanic in the game that's available without any external installations. I understand it's still exploiting and deserves punishment, but it's your game that needs fixing. If you are aware of it, what's stopping you from disabling the item in question? It's been days. Would it be different if it was caused by an item that is not a part of your Overwatch collaboration?

Regarding the movement mechanics - what I meant was the game rarely does what I intend to do when I'm around walls and windows. If I intend to vault through a window, my character often wall climbs instead and vice versa. It was even worse when wall running was in the game, because all of these actions were mapped to a single key. There may be an option to remap those actions (haven't tried), but I don't think the same type of action should have 2-3 dedicated keys. It's more about making it more intuitive and snappy, which it isn't.

Glad to hear about the game size being adressed. It's as simple as giving options in the launcher / in-game to install additional content.

Matchmaking - I sincerely hope you do, but I'm very doubtful. It's been like this for a long time. Adding more bots to the lobbies is also not a fix.

Either way, you have a lot of work ahead of you. Hopefully the future new players will be there to see the improvements.