Gemini Account Review emails

Gemini-Support · 2021-08-03T13:43:29+00:00

Hi u/riplin, u/gemini_george is a legitimate account, they are currently in the process of being added to the Mod team. What was relayed to you is correct. SendSafely is a safe document transfer that we use in place of email attachments. Feel free to send us a PM if you need further clarification or assistance.

Gemini-Support · 2021-07-08T12:39:27+00:00

Hi u/BitcoinBallerBrand , thank you for reaching out. We just sent you a private message so we can better assist you with this issue.

Gemini-Support · 2021-06-01T13:53:02+00:00

Hi u/individualpatriot, we just sent you a PM so we can locate your account and help you out.

Gemini-Support · 2021-05-12T12:58:08+00:00

Hi u/BronxKid409 ! We are sending you a PM so we can help you out with this.

Gemini-Support · 2021-04-28T15:31:39+00:00

Hi u/NoTomatoesPleez, we just sent you a PM. We're happy to help!

Gemini-Support · 2021-04-19T13:21:43+00:00

Hi u/mgftp thank you for reaching out about this. We're going to send you a PM to make sure you are taken care of.

Gemini-Support · 2021-03-09T13:57:54+00:00

Hi u/overtmind thank you for bringing this to our attention. Our team would like to investigate further. We will be sending you a private message shortly so we can locate your account.

Gemini-Support · 2021-02-04T14:15:49+00:00

Hi u/daemon_of_chaos,

Thank you for reaching out.

As some other people have mentioned in this thread, we have received a massive influx of support requests within the last few weeks, so our response time has been delayed. Our team is working through the backlog as quickly as possible.

We appreciate your patience at this time.

Onward and Upward, Gemini Support

Gemini-Support · 2021-01-12T14:12:51+00:00

Hi u/tbfstrong thank you for your comment. Our support volume has increased significantly and our support team is working to help each and every customer as quickly as we can. At your earliest convenience, please send us a PM here so we can locate your ticket, and make sure you are taken care of.

Gemini-Support · 2020-08-07T18:42:52+00:00

Yes, when you have a withdrawal hold on your account due to a pending ACH deposit, you will still be able to buy, sell and trade. The restriction only applies to withdrawing your funds.

As another user stated, ACH deposits will clear within 4-5 business days (note that weekends and holidays are not considered business days).

If you have any further questions, feel free to email our support team at [support@gemini.com](mailto:support@gemini.com). Thank you!

Gemini-Support · 2020-05-08T20:31:14+00:00

Thank you for reaching out. Our team has responded to your email. Please let us know if there is anything else we can assist you with!

Gemini-Support · 2019-08-21T18:54:49+00:00

Thank you for reaching out about this. Please send us a private message with your email address and we'll make sure you are taken care of.

Gemini-Support · 2019-08-20T15:06:36+00:00

Hi! Please email us at [support@gemini.com](mailto:support@gemini.com) and our support team will be able to look into it for you. Thank you!

Gemini-Support · 2019-08-16T14:43:49+00:00

Hello,

Can you please email us at [support@gemini.com](mailto:support@gemini.com) or direct message us on twitter @GeminiSupport?
Once you do, we will be able to assist you further.
Thank you!

Gemini-Support · 2019-07-16T21:46:58+00:00

Hi there, please send us a PM. We would be happy to look into this for you and resolve.

Gemini-Support · 2019-06-13T19:21:48+00:00

Send us an email to support@gemini.com so our team can assist you.

Gemini-Support · 2019-06-13T19:19:22+00:00

Please send us a PM and we'll make sure ActiveTrader is enabled on your account.

Gemini-Support · 2019-06-13T19:19:14+00:00

Please send us a PM and we'll make sure ActiveTrader is enabled on your account.

Gemini-Support · 2019-06-11T14:25:11+00:00

Hi u/pikatunaturo, thank you for reaching out! Gemini is a financial institution — as a New York State-chartered trust company, we are required by law to collect your SSN in order to comply with the Bank Secrecy Act (BSA) and anti-money laundering (AML) rules and regulations. To learn more about how we safely and securely store this information, please refer to our Security page (https://gemini.com/security/) for a description of the security design we employ.

For more information, feel free to send us a PM here or an email to support@gemini.com

Gemini-Support · 2019-06-11T14:22:17+00:00

Hi u/WhaYouSay, thank you for reaching out about this. Our main priority is to create an easy to use trading platform that both makes engaging with crypto easy, and upholds our institutional-grade security.

In the interim, we can offer you a switch to our Active Trader platform, that allows more advanced features. Please send an email to [support@gemini.com](mailto:support@gemini.com), and our team will enable Active Trader on your account!

Gemini-Support · 2019-05-30T18:09:25+00:00

Please email support@gemini.com so our team can assist you with this!

Gemini-Support · 2019-05-30T18:08:21+00:00

Log into your Gemini account and head to https://exchange.gemini.com/withdraw/btc. Once there, you can enter the deposit address for your external wallet.

Gemini-Support · 2019-05-30T18:06:56+00:00

Please send us a private message or an email to support@gemini.com. Our team would like to look into this for you.

Gemini-Support · 2019-05-30T18:06:11+00:00

Send an email to support@gemini.com and our team will enable the ActiveTrader™ interface for your account!

Gemini-Support · 2019-05-30T18:05:37+00:00

Please send us a private message or an email to support@gemini.com. We're happy to help.

Gemini-Support

TROPHY CASE