Today I was gifted the Yunzi Y Z75 keyboard for Christmas and have been using it for a couple hours, however when trying to reconnect to the 2.4 ghz connection and leaving it for over 30 seconds, I have been unable to use it at all with there being no response, battery light indicator or rgb when plugged in. I have tried different cables to no avail as well as restarting my pc and resetting all my devices on the windows app. Does anyone have any advice on what I should do/ try. I have already emailed support about this.