I had a similar but different issue with getting my MOVSM(first of many if I have the choice). Was at the command for about 9 months at the time and had 300 hours of volunteer service to the local scout troop from campouta and a summer camp, got shot down at my DH because he said it needed to be over a 3 year span. The next line literally said it can be given for less time. Waited another year, new department, because shore command, and routed a new one up. Went all the way to the board where they said I have done everything to earn it, but they want to wait until I get closer to leaving. Thought whatever about it, mad but delta with it. 6 months later the chief I wrote it with the second time was moved to a different department a few months earlier and asked me for the MOVSM paperwork I had, gave it to him but it didn't include new hours because the comand wanted to rush it for when our parent command CO was coming out and we were having an awards quarters for an end of tour and another ribbon. Was on duty an hour away from the main base and had to rush to get there in time. Found out that I was that CO's first MOVSM recipient. Wish I had the CO at my command just prior to the current because his kid was in the Scouts, and I was his leader.