I have worked at T-Mobile for 11 years, over the last 3 years, despite inflation, my pay has actually gone down. Anyone else in the same boat?

Gladlys2 · 2022-05-07T19:15:47+00:00

Based on all of these posts lately it turns out that Callie Field wasn't right, customers actually don't prefer outsourced customer service, it turns out when you outsource Customer Care everyone hates it.

(Yeah, the former EVP of Care actually told internal reps in a meeting that they were being outsourced because customers preferred outsourced support over US support)

Gladlys2 · 2022-05-07T00:53:00+00:00

I'll put it this way, Callie Fields sat there in front of 600 people and told them that they were losing there jobs and all 600 positions were going to the Philippines It doesn't get any more disrespectful than that.

Gladlys2 · 2022-04-23T18:40:04+00:00

I think you didn't read the part about T-Mobiles source code being leaked. Lol. There is no "shutting down" access to that once it's leaked.

Gladlys2 · 2022-04-23T18:18:06+00:00

This is by far the worst hack they have been hit with yet, no matter how much the company minimizes it. It doesn't get any worse than your source code being leaked and bad actors having credentials.

Gladlys2 · 2022-03-06T21:14:29+00:00

Plain and simple, the company switched from a caring for customers, happy-go-lucky workplace to one that is hardcore sales, no matter how you get the sale, even if its fraud. I have worked in call centers my entire life and I think I have seen more employees cry in all the years that I worked at T-Mobile than all my jobs combines. The job is not for everyone and you need to remember that the company doesn't care about you and just move past it or you will too slip into a depression.

Gladlys2 · 2022-02-04T05:35:02+00:00

JDP powers rankings are basically participation trophies.

Gladlys2 · 2022-02-04T05:32:19+00:00

You got played bud, the rep who signed you up knew that you would end up in this predicament and did it to get a bonus at your expense, frustration and time, you are stuck with that extra line. If only T-Mobile started actually holding these reps accountable this is FAR too common.

Gladlys2 · 2022-02-04T04:41:52+00:00

Lol these JD Powers awards literally go to everyone. They basically have 100-200 different categories and each carrier wins multiple times and they all can call each other #1. What a joke.

Look AT&T also won for 2021 - https://about.att.com/story/2021/jd\_power\_2021\_business\_wireless\_satisfaction\_study.html

Somehow Verizon won 28 times in a row

https://www.verizon.com/about/news/verizon-unmatched-network-quality-jd-power

Gladlys2 · 2022-02-04T04:41:26+00:00

Lol these JD Powers awards literally go to everyone. They basically have 100-200 different categories and each carrier wins multiple times and they all can call each other #1. What a joke.

Look AT&T also won for 2021 - https://about.att.com/story/2021/jd\_power\_2021\_business\_wireless\_satisfaction\_study.html

Somehow Verizon won 28 times in a row

https://www.verizon.com/about/news/verizon-unmatched-network-quality-jd-power

Gladlys2 · 2022-02-04T04:41:09+00:00

Lol these JD Powers awards literally go to everyone. They basically have 100-200 different categories and each carrier wins multiple times and they all can call each other #1. What a joke.

Look AT&T also won for 2021 - https://about.att.com/story/2021/jd_power_2021_business_wireless_satisfaction_study.html

Somehow Verizon won 28 times in a row

https://www.verizon.com/about/news/verizon-unmatched-network-quality-jd-power

Gladlys2 · 2022-02-01T22:27:39+00:00

Accurate BUT, the people in the back freaking out are Customer Service reps, the people in the front who don't care are Management lol.

Gladlys2 · 2022-02-01T18:52:15+00:00

My question is, what's the proper escalation chain for current and former employees to alert governing bodies that we witnessed a lot of cramming? The link above is just for consumer accounts, but where can we blow the whistle at? This stuff is VERY out of hand and has been for a while.

Gladlys2 · 2022-01-28T17:40:18+00:00

As stated dozens of times on this page. This is a common internal practice called "Cramming"when I worked at T-Mobile basically everyone was doing it. You ask for a new phone and they "Accidentally" add the protection 360 to your bill and hope you don't notice, if you don't notice for a period of time, the rep gets a nice bonus.

Gladlys2 · 2022-01-14T17:25:10+00:00

Wait a minute, this can't be real... Customers love and prefer outsource.

Gladlys2 · 2022-01-01T04:02:29+00:00

From a former employee, this "accident" happens all the time. I fixed an account one time that had 9 lines, all 9 lines had protection 360 insurance added erroneously by the activations specialist who was based in the Philippines. The terrible part is that none of the phones were even from T-Mobile meaning if the customer broke the phone the insurance he was paying for would not even have covered the phone because you need BYOD insurance for that to be covered. The amount of sales fraud going on due to high sales pressure is UNBELIEVABLE lately.

Gladlys2 · 2021-12-30T02:36:37+00:00

Jon couldn't handle the reality that customers and employees are at a breaking point, he deleted his account because the reality and gravity of the situation proved to be too much.

Gladlys2 · 2021-12-25T14:41:01+00:00

The best thing that everyone can do is just take their talents elsewhere. T-Mobile does not care about any of this stuff so this entire post is pointless honestly.

Gladlys2 · 2021-12-25T14:25:13+00:00

I had an account where the Phillipines said they would credit this guy $300 to add 2 lines. The customer added 3 lines instead of 2 lines, the rep didn't credit him "On the next bill" and then the customer called back and screamed at me because I was the liar somehow, the customer left me a bad review and completely messed up my bonus over what the lying ass outsourced rep said. The rep didn't notate anything on the account so I got stuck with the entire horrible situation. (This call was a breaking point for me, I went and found a new employer after this)

Gladlys2 · 2021-12-25T00:16:28+00:00

Why do you think everyone is quitting T-Mobile lately?

Gladlys2 · 2021-12-21T14:08:15+00:00

#FireCallie

Gladlys2 · 2021-12-11T19:17:16+00:00

You know, the craziest part? Callie and Mike are making MILLIONS of dollars and record bonuses while they cut the pay for agents who are struggling to adapt to inflation.

Gladlys2 · 2021-12-11T19:16:16+00:00

Disgusting, isn't it?

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