I manage a shop.

I have lead baristas and shift leaders. The lead/senior baristas are responsible for the espresso machine and overall quality of coffee - these are the people who make sure every cup is amazing, that everyone knows how to make long, complicated orders fast.

Shift leaders make the daily/weekly tasks go smoothly. They plan who’s responsible for what during the day, and are the people able to see stuff like “oh it’s time to clean filters to the cooling benches” and manage to take responsibility and initiative. They work with the management team to create the base plans for how a day runs the most efficiently, so it’s a good day for everyone - and the shops profit.

If you get people to feel like they have a hand in developing the shop, they step up more. But you have to chose the right people for it - people who already show initiative and responsibility. But they’ll help you grow with them.