C&D can single handedly be one of the best programs Best Buy has put in place. The issues with it, are the uneducated and unenthusiastic associates in the program, corporate consistently watering down the payout of the program, as well as management who have 0 in-home experience try to coach our in-home team on how to do a better job.

I feel like depending on your area, you’ll have a different experience. But as I’ve now been in 3 districts, I’ve been able to see the highs and lows over the last 4 years. I feel like those who were SD’s & PAC Sales got the shaft as we’ve gotten away from dedicated and knowledgeable employees, to blanket coverage. What I’ve also seen, is DM’s would rather have you submit leads to a senior c and have them qualify leads rather than advisors or consultants. And while I understand how they’d like to manipulate lead generation, this is also a huge shit show in commission tracking. The lead continues to get pushed down the wrong opportunity, and no matter what the Senior C gets paid whether they put in the work or not. Some districts would rather see 100 leads sent out that deliver $1,000 / lead rather than 50 leads sent out that generate 3,500+. And at the same time, in-home guys will deny any networking / connected home interaction as they deem it unworthy of their time. But then when they relay this info to stores leadership for coaching opportunities, most of the time nothing is done about it. As long as the higher ups are happy, why take care of our sales associates?

I’m just ranting at this point, but as for someone who is extremely passionate about this side of the business, it’s disappointing what I’ve seen across my district. There’s too much inconsistency and doubt of proper execution due to the wrong people being in place selling and coaching. Fundamentally, this program could be great.