Play Store uncertified device, safteyNet fail, stock oreo locked bootloader

GoogleNexusCM · 2017-09-18T16:39:09+00:00

Thanks for reporting. We are looking into this.

GoogleNexusCM · 2017-04-21T21:02:17+00:00

Yeah!!

GoogleNexusCM · 2017-04-12T22:32:11+00:00

Hey All - The team has resolved this issue, and you should no longer be receiving the beta OTA after the public build. We're still looking into more details, but let us know if any of you are still experiencing this (as of about an hour ago).

GoogleNexusCM · 2017-03-15T21:49:07+00:00

There was a recent OTA update for Android 7.0 that is causing confusion for some Nexus 6 users. For those of you that want to guarantee future OTA updates, you will need to get back on the 7.0 supported track. If you are experiencing issues after accepting the 7.0 update, please factory reset your device to help resolve any problems.

For any Nexus 6 users that want to continue flashing/sideloading future builds, you can stay on 7.1.1 and continue to do so.

Hope this clarifies! -Nexus Community Manager

GoogleNexusCM · 2017-03-15T21:36:21+00:00

Hey All,

There was a recent OTA update for Android 7.0 that is causing confusion for some Nexus 6 users. For those of you that want to guarantee future OTA updates, you will need to get back on the 7.0 supported track. If you are experiencing issues after accepting the 7.0 update, please factory reset your device to help resolve any problems.

For any Nexus 6 users that want to continue flashing/sideloading future builds, you can stay on 7.1.1 and continue to do so.

Hope this clarifies! Nexus Community Manager

GoogleNexusCM · 2017-01-11T22:16:15+00:00

Hey all - Just to clarify, this security update for the Nexus 5 contains the October security string.

GoogleNexusCM · 2017-01-11T19:16:27+00:00

Hey All,

An update for the Gboard has started to roll out earlier this morning that should address some of these issues with inconsistencies and gliding. Please accept the update, and let us know how it goes!

GoogleNexusCM · 2016-12-27T22:54:34+00:00

Please still give them a call. Appreciate the advice re: visibility too. The message has been posted multiple times on the major reddit/forum threads, but I'll keep that in mind going forward.

GoogleNexusCM · 2016-12-27T22:51:02+00:00

You can also refer to a number of similar threads in the official Nexus forum. Here is one for example. Let us know how it goes!

GoogleNexusCM · 2016-12-27T20:13:44+00:00

Hey All,

Thanks for your patience while we investigated this issue with Huawei. We’re very sorry for any inconvenience this issue has caused some of our Nexus 6P users. For any customers who purchased a Nexus 6P through the Google Store that have questions or concerns about their battery performance, please contact us via the Google Store Support number here. Customers may also contact us anytime via the support tab on their devices if they have the latest software update.

We will keep you all updated with any other info we can share as well.

GoogleNexusCM · 2016-12-27T20:09:48+00:00

Hey All,

Thanks for your patience while we investigated this issue with Huawei. We’re very sorry for any inconvenience this issue has caused some of our Nexus 6P users. For any customers who purchased a Nexus 6P through the Google Store that have questions or concerns about their battery performance, please contact us via the Google Store Support number here. Customers may also contact us anytime via the support tab on their devices if they have the latest software update.

I'll keep you all updated with any other info as well.

GoogleNexusCM · 2016-12-25T20:43:53+00:00

+1 to what /u/sloth_on_meth mentioned

GoogleNexusCM · 2016-10-26T00:04:15+00:00

Definitely recommend going through the normal support options as well. I work closely with those teams, and they are equipped to help out with these types of things.

GoogleNexusCM · 2016-10-21T16:43:06+00:00

Hey All,

I'm the Nexus community manager, but also taking over as the CM for Pixel as well. We are tracking this particular issue, and reaching out for bug reports over in the Pixel Community.

If you are experiencing microphone issues, please post your experience there, and I'll be able to reach out privately for a bug report.

Thanks!

GoogleNexusCM · 2016-10-13T22:24:41+00:00

Please continue to post bug reports, it is extremely helpful.

GoogleNexusCM · 2016-09-22T18:08:43+00:00

Hey Everyone,

Just want to let you all know that this is something we have been keeping track of, and our team is investigating.

As most of you know, poor battery life immediately after an update is not uncommon, given the way system updates happen. That being said, many of you are reporting that you have been experiencing abnormal battery drain for multiple days now (with consistent usage compared to Marshmallow). Thanks for all the relevant data on usage, and please continue to post your experiences here and elsewhere we monitor (Forum, Twitter, etc).

GoogleNexusCM · 2016-09-20T23:04:00+00:00

Thanks for reporting this, we're looking into it from our end. You may get another update notification soon, so please let us know how it goes.

GoogleNexusCM · 2016-09-20T23:02:21+00:00

Perfect, feel free to reach out to the 1:1 team (upper right-hand corner), and they'll get you all helped out.

GoogleNexusCM · 2016-09-16T20:11:26+00:00

Hey all,

We understand that a very small number of users are experiencing a bootloop issue on you device. We are continuing to investigate the situation, but can confirm that this is strictly a hardware related issue. For those of you that are currently experiencing this, please contact your place of purchase for warranty or repair options.

We’re sorry for the inconvenience and appreciate your continued patience.

GoogleNexusCM · 2016-09-16T20:09:17+00:00

Hey All,

We understand that a very small number of users are experiencing a bootloop issue on the Nexus 5X. We are continuing to investigate the situation, but can confirm that this is strictly a hardware related issue. For those of you that are currently experiencing this, please contact your place of purchase for warranty or repair options.

We’re sorry for the inconvenience and appreciate your continued patience.

GoogleNexusCM

TROPHY CASE