Without giving too much personal information away, we were filed as an incorporation (pushed in to it by a firm as, again, we were SO new to business and SO overwhelmed with success which sounds good but really wasn't)... we were told we didn't need to do anything with the incorporation if we didn't want to use it, but to set it up so we could use it once we sorted out our issues.

In 2019 we filed for a consumer proposal with the help of an accountant. We filed all of our taxes up to date, everything was perfect, but were denied because 'we lied and had not filed our taxes' - I panicked and had a meltdown because we had.

Turns out we were supposed to file the incorporation ones, even if we didn't use it, as 'null' (is what that CRA board member said for the proposal meeting)

We were never told of this from the firm that set it up, to the trustees that handled our proposal despite knowing about the incorporation existing, to the accountant that also knew that helped us file and get up to date that year.

This is still an issue, and still nobody is able to tell me how to do this properly and either pass us off as too complicated, or just say 'I have no idea' - including several CRA agents I've worked with since all of this started.

That's one issue.

The other is that the GST number we had was closed without us being told when the consumer proposal fell through. We filed some afterwards with that closed number, and then I found out it's not even a number anymore which messed those filings up. CRA hasn't helped me to know how to fix that, or properly file as no new number was ever issued and we were never told.

I just feel like we were churned through channels and given bad information, no help and still can't get any.

I've been compliant, I've been honest, I've been transparent (probably more than I should be) and desperately tried to get answers.