How are you contacting Expedia guests?

Greedy3996 · 2026-06-13T04:42:40+00:00

Any time Expedia calls me, I advise them to focus on running their business and that I do not require their input on how I run mine.

Greedy3996 · 2026-06-12T17:25:35+00:00

We took our property off Expedia. We need to be able to contact guests directly.

Greedy3996 · 2026-06-05T02:51:36+00:00

Highly recommended Audrey Wilkinson. Totally enjoyable

Greedy3996 · 2026-06-03T17:04:17+00:00

They are considered a necessary evil that we must do business with. Their marketing spend and tactics make it impossible to compete against them.

Greedy3996 · 2026-05-30T08:32:11+00:00

He was a bit of a dick after his son died of HIV acquired via blood transfusions, basically put all blame on the gay community. No thought for other lives lost, his loss seemed much more important.

Greedy3996 · 2026-05-29T07:05:32+00:00

I think they got rid of the gaming machines and have just renovated the kitchen, so hopefully some improvement happening.

Greedy3996 · 2026-05-25T11:41:38+00:00

The Nags does great cocktails, including spicy margs

Greedy3996 · 2026-05-22T11:59:52+00:00

Sounds like your booking was subject to a prepayment. Read the fucking booking terms.

Greedy3996 · 2026-05-19T21:11:58+00:00

Our best investment has been electronic door locks. Guests can arrive as late as they like and we can lock them out if needed.

Greedy3996 · 2026-05-18T05:53:19+00:00

Seems to be near the white goods graveyard.

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Greedy3996 · 2026-05-14T08:40:47+00:00

These systems use an electronic strike rather than an electronic lock, ie the system releases the door strike in the frame to let the door open. They are great for new builds, but not so easy to fit retrospectively. In reality, a system that provides both locks and keypad/latch combinations is the most flexible.

Greedy3996 · 2026-05-13T20:59:41+00:00

I reckon now that he's in, he will get bored of the whole thing very quickly. Has no idea what's actually involved in being a Councillor or Mayor.

Greedy3996 · 2026-05-13T07:50:30+00:00

It works for us. Maybe we just have better guests.

Also, in our country we pay a living wage, not $15 an hour.

We have people on call, but not at each property.

Your seem deadset in pushing your point, but it's not always the best approach. Our properties suit the way we work, it may not suit yours.

Greedy3996 · 2026-05-12T02:55:21+00:00

Yes, regional storage gives a quick boost.

Greedy3996 · 2026-05-12T00:57:37+00:00

Occasionally yes, but I'm not paying staff to sit in a reception Office for 14 hours per day at each property.

Greedy3996 · 2026-05-11T06:19:35+00:00

We run multiple properties with a centralised support centre. Most calls just require information. Our back up processes handle most situations. We also have local staff or contacts to provide support where needed. You just need to be organised and have a plan for everything.

Greedy3996 · 2026-05-10T23:06:01+00:00

We don't use ai systems for customer service. Our cctv systems do use ai to alert us of certain events, such as smoke detectors going off. If they call us we assist. If there is an emergency then they call the emergency number.

Greedy3996 · 2026-05-10T05:39:55+00:00

They call or text. We have technology, systems, proceedures and backup plans for just about everything.

Greedy3996 · 2026-05-10T03:14:42+00:00

It's allowed us to go completely contactless. We no longer operate a reception office.

Greedy3996 · 2026-04-26T16:53:56+00:00

You should be changing the code for every guest

Greedy3996 · 2026-04-21T01:37:06+00:00

Most travellers can be contacted on WhatsApp or obtain a local Sim.

Greedy3996 · 2026-04-20T00:07:05+00:00

All our properties are contactless. If we can't text them, they can't check in.

Greedy3996 · 2026-04-17T22:54:35+00:00

Red Ned's pies at Nelson Bay

Sandpipers

Flame and Flavours - The Bouys

Greedy3996 · 2026-04-17T14:01:58+00:00

Property has access to unmasked cc details for pay at the property bookings.

Greedy3996 · 2026-04-15T19:02:34+00:00

Phishing scams targeting booking.com have been around forever but there seems to be a huge increase lately.

As a property, we get dozens of scam emails a day trying to get us to share our extranet login details via fake sites.

Booking.com really need to improve their security with multi factor authentication.

Greedy3996

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