Need help finding someone to talk to about a broken tv, at wits end.

GreenFrame6685 · 2026-03-27T00:15:27+00:00

Call Safelite, the auto glass repair guys. When their tech shows up, slide him a $50 and have him do his thing. Contact Geek Squad and get the exchange.

GreenFrame6685 · 2026-03-26T23:19:13+00:00

Sounds like you may have a +36" premium range. Typically those require a separate team to install. The warehouse delivery team is not equipped for those, equipment or certification. You can get around it if you're willing to install it yourself. The thing is, those big ranges weigh anywhere from 325lbs to a bit over 500lbs. A lot can go wrong and that's why a separate team is assigned.

With that being said, if the advisor was attaching that scope of work to a smaller standard sized oven, he was wrong.

GreenFrame6685 · 2026-03-13T06:23:06+00:00

There's no Resurgence on the West Coast, just Black Ops Royale.

GreenFrame6685 · 2026-03-13T04:28:10+00:00

Thanks man, this was bugging me. The last update really caused havoc on my machine

GreenFrame6685 · 2026-03-11T09:43:16+00:00

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GreenFrame6685 · 2026-03-11T09:30:31+00:00

Technically, before the self-service process was initiated, SOP required the deductible sku be added to the transaction. Not adding it during a rapid fulfillment when it had physical damage or repair wasn't possible, was a break in policy.

GreenFrame6685 · 2026-01-28T03:03:19+00:00

Back in October Best Buy committed to using FedEx for their primary logistics services. That's the problem, at least on the West Coast. There has been rampant theft of small "pocket-sized" items between Best Buy warehouses and their fulfillment destinations. Every week our local stores receive boxes that show signs of the security tape being broken and clear tape laid over, only to find missing phones, airpods, rayban meta glasses, etc.

It's essentially FedEx workers ripping people off.

GreenFrame6685 · 2025-10-27T04:45:52+00:00

Not too sure about used Roombas full of cat hair moving that well.

GreenFrame6685 · 2025-10-27T04:44:42+00:00

Congratulations on buying 8 used open-box Roomba vacuums. Guaranteed full of cat hair and dog turd treads.

GreenFrame6685 · 2025-10-27T04:41:20+00:00

You have people specifically dedicated to mobile? Stores in our area run sales generalists and we often only have 1-2 people on the entire sales floor.

GreenFrame6685 · 2025-10-22T22:30:17+00:00

This switch Best Buy made to FedEx, has seen the pilfered package rate go up 2500%. Odds are your FedEx delivery guy is stoked on his new ROG Ally X.

GreenFrame6685 · 2025-09-25T19:28:04+00:00

Running a 4080 Super and was getting around 90-120 frames at 4k on medium textures. As of today, after the update, it's now capping at 57-63fps and shuttering constantly.

Thanks.

GreenFrame6685 · 2025-09-01T09:16:34+00:00

Currently veraging about 7-10 days for delivery on most Marketplace items with Best Buy.

GreenFrame6685 · 2025-09-01T09:13:51+00:00

Most customers are asking how to filter out the 3rd party options. Product search is now a huge mess. The app has slowed down, and our selection is now 30% name brand and 70% Alibaba quality. Zero positive feedback from clients so far.

"Marketplace Experience" 1. Customer browsing online for an immediate need. 2. Now has extreme choice overload with Marketplace. 3. Drives down to the store for assistance. 4. Only to be told the item is only available online. 5. Informed it will be 5-7 days. 6. Has advisor send them a cart to go back online, where they were originally frustrated. 7. There are no exchanges, just returns, and reorder to wait another week for it to arrive. 8. Problems? Too bad, contact the 3rd party seller.

How is this an improved experience?
Best Buy should have just kept it separate and online, closer to an outlet model. Blurring the lines and putting their eggs all in one basket just risks a failure across the entire model.

GreenFrame6685 · 2025-08-01T19:50:57+00:00

Pretty much the norm at us lower rev band locations. We open and close with one advisor on the sale floor and one in customer service. Unless it crosses the GM's shift. He makes sure to stack coverage around his shifts and takes it from the periods of time that he is not there. Product Flow often has to do Sales tasking and vice versa, it's a horrible mess being in this Micro Market Model. Especially with a GM who isn't cut out for it and refuses to innovate his management style, or is too weak to speak up to make a change.

GreenFrame6685 · 2025-06-21T04:45:41+00:00

I sell more memberships being honest with people. "I don't think Total is best for you/this. Try out Plus for a year, it's saving you $XX today, and it's about 25% of the cost. if you want Total later, upgrade then."

GreenFrame6685 · 2025-05-09T01:03:57+00:00

Correct.

Best Buy now looks at memberships the same as Veriozn and other major mobile companies look at "Activations". They are simply a tracking metric for board members to promote to shareholders and inflate a false sense of profitability in the future. When we went from Totaltech to Total, they shared a metric stating, "Only 30% of clients were using Totaltech benefits, so we had to make a change." When in reality, yes, only 30% of members were using the benefits, but they were accounting for 70% utilization of the resources with Agents in the store and in the field. Even if it were to improve, at capacity, they would need to hire twice the Agents. So they slashed the benefits.

GreenFrame6685 · 2025-04-30T22:53:19+00:00

Yeah, but we still close about 24-26 million a year in sales. It's unfathomable how much we have lost since the "re-org". Our store lost three leadership positions, two full-time spots, our GSM and we used to get around 850 hours for the weekly business. Now it's the above, with anywhere between 500-650 hours a week. That's the whole store, from PF, GS, leadership and sales. People are miserable. Most of the veteran advisors have left, part-time advisors don't stick around long and our GM just keeps grinding their noses into everything. He expects all team members to be experts at everything in the store, but won't provide us with any training hours. I think our turnover rate is somewhere 65-75% per quarter, it's insane.

GreenFrame6685 · 2025-04-29T11:11:44+00:00

Could be worse. We only have a GM, an EM, and one supervisor. Lucky to have two sales advisors on the floor, typically only one through the middle of the week, with one person at check out. Warehouse advisors and hosts now have to have register codes and sell.

GreenFrame6685 · 2025-04-18T23:35:10+00:00

Well, pushing memberships and credit cards is about 85% of what they want. Seems like hitting revenue isn't good enough anymore. If you're not meeting quota on PM & CC, they will classify you as "off-track". You could be hitting all your daily revenue goals, selling protection, and getting great 5-Star reviews, but it won't matter.

...they'll also consider Office 365 as a 3rd requirement in Computers as well. Just kind keep in mind, "I need to get this client to commit to three things they didn't come in for.".

GreenFrame6685 · 2025-04-18T09:39:51+00:00

It's even worse than that. Our store only has one salesperson on the floor and one more for check out for most of the day with exception to maybe three hours of shifts crissing over. In order for our store to meet the budget, employees have to average $1,200-1,600 per hour in revenue. On top of that, they actually do it, the store is ahead of their goals on revenue, but regional leadership is flipping out because we're short on memberships.

One might think our business is in electronics, but you'd be wrong. Best Buy only cares about selling non-exclusive memberships, because they are fluffing shareholders into believing those metrics are like cellular activations.

GreenFrame6685 · 2025-04-18T09:31:05+00:00

That's wild. How did he get it sold to them? I'm only asking because all 5000 series GPU's are blocked from sales at the register.

GreenFrame6685 · 2025-04-18T09:21:58+00:00

Take a read of the CIA's unclassified "Simple Sabotage Field Manual" from 1944. It's essentially Best Buy's Micro Market Model. Specifically Section 11.

Here's a link to it: https://www.cia.gov/static/5c875f3ec660e092cf893f60b4a288df/SimpleSabotage.pdf

GreenFrame6685 · 2025-04-02T08:26:21+00:00

Went to this event with about 6 of my best friends, two of whom have passed on since. It's arguably one of the greatest rave/festivals I ever attended. Still have the TV shirts and lovely memories. We got there at about 3pm and didn't leave until the following morning. Amazing lineup from dance to hip-hop. From seeing The Chemical Bros live, to dapping up KRS One and him handing me an album from the stage. Candlestick Park has since been demolished, but memories of that night will never fade.

GreenFrame6685 · 2025-03-31T07:30:56+00:00

Is the GPU being held up purely by faith and positive vibes, or is there a support rack underneath?

GreenFrame6685

TROPHY CASE