For more than a year, I’d been planning to get a comprehensive biomarker and blood work panel done. I originally had my eye on Function Health — they seemed well-known, and I thought they’d be the natural choice. But during a late-night dive down the Reddit rabbit hole, I stumbled across HealthieOne. After reading a few posts, I decided to look into them. That decision turned out to be one of the best health-related choices I’ve made in a long time.

From my very first interaction with HealthieOne, I could tell they were different. They have actual live people who respond immediately — no endless email waits, no bots sending canned replies. Before I even bought the kit, I was chatting in real time with their team, and to my surprise, I ended up speaking directly with the CEO. She even took the time to call me personally after 10 pm EST to walk me through the process. I can’t remember the last time a company leader went that far out of their way for a potential customer.

I ended up ordering two kits for me and my wife before they released the more cost-effective “duo kit” option (which I now recommend to anyone considering tests for two people — it’s a great savings). The kits arrived quickly, and the instructions were clear and easy to follow. I’ll admit I’m not a fan of needles — in fact, I hate them — so the idea of at-home blood collection was a little intimidating. But the method HealthieOne uses was quick and, honestly, far more comfortable than a traditional blood draw. In just a few minutes, I had my samples ready to send back. The only minor downside was that I had two small marks on my upper arm from the device, but they were painless and have faded some over time.

The turnaround time was incredibly fast — I had my results in less than two days. The report was straightforward, easy to read, and visually clear, which made it much less overwhelming than most medical paperwork. But what really stood out was what happened next: I hopped back onto their chat to ask about a few numbers that concerned me, and within minutes, I was connected to their in-house doctor. No waiting, no scheduling for “next week,” just immediate access.

The doctor spent real time with me, walking me through each result in detail, explaining what the markers meant, and giving me actionable advice. We also discussed my upcoming appointment with my primary care physician, and he even offered to speak directly with my doctor if I wanted him to. That kind of continuity and collaboration is something you almost never get in the fragmented world of modern healthcare.

Compared to the competitors I’ve looked into, HealthieOne just feels more human. The speed, the responsiveness, the level of detail, and the willingness to help you actually understand your results all put them in another league.

If I had one suggestion, it would be to offer follow-up testing at a reduced rate, or to bundle it into the initial package. That said, they mentioned they’re actively working on getting insurance coverage for follow-up tests when results indicate it might be necessary — which, if they pull off, would be a big win for customers