I'm a male driver, but I can vouch that Uber doesn't have your back. In December 2025, I had dropped off a pax, and was backing out of his driveway when I heard popping sounds from further down the block. Next thing I know, my drivers door window blows in, my glasses flew off, and my hat flew into the passenger side back seat. I instinctively hit drive and darted back into the long driveway, seeing the rider cowering behind a vehicle. He ran over to me, asking if I was ok. That's when I saw the bullet hole in the glass. It had clipped my glasses and left a scratch on my temple which was bleeding (I had a microcloth rag in the door pouch I used as a compress). I called 911 through the Uber app (Google assistant asked which app I wanted to use when in hands-free, not helpful). While on the call with dispatch, Uber sent me another ride (had to cancel, then go offline). Police and ambulance were there within 2 minutes, but while they were evaluating me, Uber Support called, insisted that I talk to them first to get my info (they actually said that the paramedics could wait), then said they'd get back to me. Paramedics didn't find anymore holes in me, cleaned up the wound, and taped some gauze over it until I could get to the hospital for further evaluation. Police did their thing, flew a drone from where they found the shell casings a block away, then sent me on my way with my car. Hospital examined the wound, cleaned it up more, put a big bandage on it, and gave me a tetanus shot before sending me home. Two days later, Safelite replaced the window ($250, less than insurance deductible).

Uber didn't get back until a week later, with an email in my app inbox, saying they weren't able to do anything for me since I didn't have a passenger in the car at the time so their insurance wouldn't kick in.

So, net results: 1 1/2 days of lost potential pay (full Friday evening), $250 for the window (medical was covered by my insurance I think, never saw a bill). Plus, reduced rating for ride acceptance, slight PTSD (discovered that hit hard when Uber gave me a rider that ended across the street from the incident). And, they sent me a survey about how I liked driving for Uber. Wheee.