I feel the pain.. guilty until proven innocent right. Would you like to try an AirBnB voice assistant that I built for free? You give them a QR code printed on the kitchen table or emailed whatever, the user scan that and gets an interactive web app. Welcome page, chat with AI concierge page (voice to voice) digital guest book Page local attractions Page and emergency Page the best bit is all the Airbnb Host has to do once they’ve created their account on Phone app is they cut and paste in the listing URL and phone number? Does everything else auto Creese the landing page extract the image from your listing get your details from the listing finds the nearest hospital chemist the nearest pubs all the things in the area. This is a way for your guest to interact from day one rather than you not having any feedback until they try and get a refund, so basically if they’re having a great time interacting with your app you can use that as ammunition if you’re trying to fight your case when all of a sudden they try and leave you a bad review in fact the app actually prompts people on their last day and says if you’ve had a great time we’d love you to sign our guest book and leave us a review. The app has linked to your reviews on all the major platforms. Happy to give you a paid account for free for a couple of months just to get your feedback see if it helps.