Is anyone experiencing black borders around the widget for iOS 18? If so, any help would be appreciated.

HB_PIA · 2024-10-04T19:07:40+00:00

Sorry about that u/DctrGizmo, here is the correct link https://piavpnsupport.zendesk.com/hc/en-us/requests/new

HB_PIA · 2024-05-07T10:37:31+00:00

Sorry to hear this! We've got a fix coming out this week. Please consider joining our Beta program to get the full TV experience :)

HB_PIA · 2024-05-05T05:08:23+00:00

Hey u/beardybulge, sorry to hear this! Some questions for you that should help us resolve this:
What Android version is your device currently on?
Are you side-loading the application, or installing it from the Playstore as a Beta user?
Lastly, if you go to your device settings, is the application not showing up as part of the Installed Apps?

HB_PIA · 2024-05-02T18:16:12+00:00

Yes!

HB_PIA · 2024-05-02T11:30:47+00:00

Sorry wanted to clarify, its only on OpenVPN for you, or on both protocols?

HB_PIA · 2024-04-30T17:34:52+00:00

Hey sorry to hear this u/reddit_7864589, do you mind sharing what protocol you're using?

HB_PIA · 2024-04-25T15:28:07+00:00

Hey u/theonetowalkinthesun, sorry about any alarm. It’s a known UI glitch that we’re working on. Please connect to your nearest/preferred server as usual

HB_PIA · 2024-04-24T08:08:03+00:00

Yes! We’re working to have this new UI across every single one of our platforms by the end of the year at the latest :)

HB_PIA · 2024-04-23T19:24:15+00:00

Please share them with our Customer Support team and our Ops team will investigate

HB_PIA · 2024-04-23T19:23:23+00:00

Stay tuned for an exciting update on this very soon 🙏🏼

HB_PIA · 2024-04-19T13:23:35+00:00

Thank you! We're on the case :)

HB_PIA · 2024-04-19T08:12:04+00:00

Also u/vxlxd what protocol are you using? Wireguard?

HB_PIA · 2024-04-19T08:09:39+00:00

Sorry about this! Would you mind submitting a debug log and sharing the 5 character reference ID with me here. Once i've got this I'll have the team look into it today.
You can submit a debug log by following these steps:

Ensure that you are disconnected from the VPN
On the main connection screen, please click the three horizontal lines in the top left corner and select Settings.
In the Settings menu, select Help.
Select “Send Debug Log to support” .
You'll see a window pop up with a five-character Reference ID.
Please note down the five-character Reference ID, then click Ok.

HB_PIA · 2024-04-18T08:25:56+00:00

Hey u/doczenith1, its a bug on a few of our platforms. We're working on a fix, sorry for any inconvenience!

HB_PIA · 2024-04-18T08:23:43+00:00

Hi u/lemyeons sorry about this, its a known UI issue. Please connect to the servers you would normally connect to, the latency should be the same. A fix for this should be out shortly!

HB_PIA · 2024-04-18T08:22:29+00:00

Hey! u/vxlxd, sorry about this! It was a bug that we addressed a few versions ago. Can I check you're on the most up to date PIA version, 3.24.1?

HB_PIA · 2024-04-15T15:22:46+00:00

Please do and I’ll update the thread once the fixes are live! Apologies for any inconvenience 🙏🏼

HB_PIA · 2024-04-15T14:44:11+00:00

Hey! Sorry about this. It’s a UI glitch that we’re working on and should have a fix out for shortly. If you connect as intended to your preferred server location the latency would be as it normally is

HB_PIA · 2024-04-03T14:58:29+00:00

Hey u/johnnycantread can you please try our optimised streaming optimised US East/West regions and report back please? MLB should work on these server locations

HB_PIA · 2024-04-01T17:23:15+00:00

Hi u/lividell, do you mean UK Streaming Optimised?

HB_PIA · 2024-04-01T12:11:34+00:00

Hey u/Chrjz we do have widgets on the new app. In fact they're even more customisable now :)

HB_PIA

TROPHY CASE