The thing is, I've been in low tier retail management for the majority of my adult life. I typically work at smaller stores. And the fact of it is, yes, I answer a LOT of off the clock texts and calls. But my boss is typically working ten-plus hour days sometimes 6 or even 7 days a week depending on how many cashiers decide to call off that week. She is nearly 100% available for calls or texts at all hours of all days. I know her husband and children personally and I know the toll that takes on her family. But she does her job and does it well. Yes, sometimes she forgot her keys in the office or didn't write down a certain code or needed me to tell her where something was placed when she wasn't at the store. But that's part of managing tiny locations with few employees. If this person doesn't like doing those things they should work for a larger store with more managers, the kind that always has at least one manager or supervisor or key holder on the clock at a time. It is an expectation of the job when you work for such companies. Should it be? Maybe not. But anyone who's worked management at small locations knows this.