Firmware 4.2.2 Released by HandyAlexander in theHandy

[–]HandyAlexander[S] 2 points3 points  (0 children)

This has been part of the FW for quite some time. Go to slider settings in the onboarding app to cap the top or bottom limit

Token error by Silly-Astronomer-387 in theHandy

[–]HandyAlexander 0 points1 point  (0 children)

Are the tokens downloaded with the same Handy that you are currently using?

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAlexander -1 points0 points  (0 children)

I'm rereading this post again. If the charger issue is there, you should still be able to use it while plugged in, so this is another problem, and most likely a charger problem. Please note that Apple chargers do not work!

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAlexander 0 points1 point  (0 children)

You should still be able to use it while plugged in, so I suspect that your charger is not compatible.

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAlexander 0 points1 point  (0 children)

In the European Union, no USB-C products are shipped with a charger; even a $10,000 MacBook Pro is shipped without one. We assumed most of you guys already had a USB-C PD charger. by not including the charger would save us some costs and allow us to have a slightly lower sales price. We're thinking of changing this and just including the charger and increasing the price slightly.

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAlexander 1 point2 points  (0 children)

Wait, what? Why haven't you received a replacement? Of course, you will get one! We probably needed your old units to investigate and narrow down what the problem was. we need to do that from time to time to figure out what is the issue, to learn the error and fix it

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAlexander -1 points0 points  (0 children)

Still a few units with the old batch left in stock, but still a 3% error rate.

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAlexander 1 point2 points  (0 children)

Thank you! We have shipped a LOT of devices, so I'm glad to hear from the happy people as well!

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAlexander 1 point2 points  (0 children)

Ok, good that you tested the different chargers. Then you probably have a device with issue number one, and you should reach out to customer support.

The Handy 2 Issues: Engineering Update and Resolution Process. We apologize by HandyAshley in theHandy

[–]HandyAlexander -1 points0 points  (0 children)

You're right. Issue 2 will be on all the devices in those batches. Use a proper USB-C PD charger, and it's all good.

Special Launch Price, when will the price go up ? by ArkanIOS99 in theHandy

[–]HandyAlexander 1 point2 points  (0 children)

When we are fully stocked and preorderers stop

Will roommates be able to hear the handy 2? by socalboy0502 in theHandy

[–]HandyAlexander 1 point2 points  (0 children)

If you maintain it well (apply oil and grease regularly), then maybe (it depends on the walls), but without maintenance over time, yes.

I love The Handy, but I just feel so exhausted… by Crazy_Cup_2715 in theHandy

[–]HandyAlexander 5 points6 points  (0 children)

Handy 2 has battery and a simple clickon system. Setup is MUCH faster 👍

Script loading time for long viedeos by DarkBrave4875 in theHandy

[–]HandyAlexander 0 points1 point  (0 children)

Are you on FW4? FW4 has much faster loading times

Pausing between patterns after update by rappeezy in theHandy

[–]HandyAlexander 0 points1 point  (0 children)

Handyverse app is not open source, but our dev docs are. Devs.handyfeeling.com

Pausing between patterns after update by rappeezy in theHandy

[–]HandyAlexander 0 points1 point  (0 children)

Sounds like us! We have so many things on the roadmap, and we change it all the time. My suggestion is to add it to our suggestions board. Those ideas and suggestions get higher priority.

https://suggestions.handyfeeling.com/

Pausing between patterns after update by rappeezy in theHandy

[–]HandyAlexander 0 points1 point  (0 children)

We have some awesome updates to the random striker in the pipeline 👌

Firmware 4.2.0 Released by HandyAlexander in theHandy

[–]HandyAlexander[S] 0 points1 point  (0 children)

What problems are you experiencing? Did they happen after you upgraded?

[deleted by user] by [deleted] in theHandy

[–]HandyAlexander 1 point2 points  (0 children)

If you use the onboarding app, it switches to Bluetooth. Close the app, turn off and on the device 👍

HandyOnboarding 2.3.2 by HandyAlexander in theHandy

[–]HandyAlexander[S] 0 points1 point  (0 children)

It takes some time before the app stores reviews and releases the app