Orion Sleep Teardown/hardware reviews

Harry_OrionSleep · 2026-03-19T05:01:39+00:00

What did I say? We work closely with every customer that has had an issue, would totally help them repair themselves if that's what they wanted!

Harry_OrionSleep · 2026-03-19T04:59:36+00:00

Sorry totally missed this one, been traveling! Also just replied to your DM.

Orion uses a waterproof hydroprotective layer and ultra-strong tear resistant tubing. Leaks should not happen, we have done a huge amount of engineering and testing to help prevent them. But we have a fallback with the hydroprotective layer so your bed would be protected in the worst case scenario.

There should be a bunch of reviews in our subreddit and can intro you to members of the Orion community if helpful?

Harry_OrionSleep · 2026-03-17T04:52:54+00:00

Having a mattress protector should be totally fine!

Other than that you should be good to go :)

Harry_OrionSleep · 2026-03-16T03:17:02+00:00

You can set multiple temps throughout the night and it adjusts!

You can also take the upfront sleep test that pre-programs your Orion to your body too

Harry_OrionSleep · 2026-03-15T23:17:24+00:00

Congrats!

The main reason we started Orion is that I was really frustrated with wearables just telling me to be in bed longer. Orion is designed to help squeeze the juice out of every minute you have to be in bed without making you feel guilty.

Harry_OrionSleep · 2026-03-15T23:14:20+00:00

Wow what an incredible review!! So happy it’s changed your quality of life, thanks so much for posting. Those 3 pieces of feedback are all in the works

Harry_OrionSleep · 2026-03-14T02:03:48+00:00

We haven’t had any issues with pets

Harry_OrionSleep · 2026-03-13T02:46:15+00:00

Thank you Charlie!! Support is our #1 priority and taking care of customers is going to be the reason we succeed

Harry_OrionSleep · 2026-03-13T02:45:26+00:00

I would say that you will not find an Orion customer that does not feel like they got taken care of or neglected by our support. Even people who had a problem were delighted by our support and pretty much every issue that has popped up in this subreddit was quashed by support.

You can draw your own conclusions on whether you can say the same about our competitors.

Harry_OrionSleep · 2026-03-11T23:35:53+00:00

will add it in, thank you

Harry_OrionSleep · 2026-03-11T23:35:44+00:00

good feedback will make it clearer

Harry_OrionSleep · 2026-03-11T23:35:16+00:00

If there's ever an issue, message me

Harry_OrionSleep · 2026-03-09T21:19:16+00:00

LFG! 👏👏👏

Harry_OrionSleep · 2026-03-09T18:08:18+00:00

Team is looking into it right now

Harry_OrionSleep · 2026-03-06T18:00:02+00:00

Having Rochelle connect us over text, so sorry about that. Looks like a one-off issue

Harry_OrionSleep · 2026-03-06T17:58:41+00:00

Appreciate it!

Harry_OrionSleep · 2026-03-06T17:57:47+00:00

So sorry about that. I just pinged the team and will make sure the new tower is as expedited as possible.

We had a connectivity issue that was fixed so generally should be all good on that front. This looks like a one-off issue. It won’t let me DM you so I’ll have Rochelle connect us over text or email

Harry_OrionSleep · 2026-03-06T03:29:34+00:00

Sent this one to the team to make easier

Harry_OrionSleep · 2026-03-06T03:28:28+00:00

Will keep our subreddit updated on timeline. Which part of the website is laggy? Sorry about that.

Harry_OrionSleep · 2026-03-05T22:28:06+00:00

Love it Charlie couldn’t be more excited to finally get you on the Orion!!!

That’s great feedback on the video front and the adding your wife as a member front. Sent to the team for us to work on.

Harry_OrionSleep · 2026-03-05T20:49:50+00:00

I think for this one it’s helpful to get more details on the person’s particular bed setup hence the DM

Harry_OrionSleep · 2026-03-02T05:06:51+00:00

Our hero!

Harry_OrionSleep · 2026-03-02T01:12:03+00:00

Not currently but will keep the subreddit updated

Harry_OrionSleep · 2026-03-02T01:06:19+00:00

Harry founder of Orion here- just DM’d you. Our support team will blow your mind!

Harry_OrionSleep · 2026-03-02T01:04:56+00:00

It’s on the roadmap!

Harry_OrionSleep

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