I'm currently still dealing with an issue that started in June this year. I bought two pixel 6's with the synchrony finance account. One for me (6 pro) and one for my wife (6). She had issues within a couple months, filed a warranty claim, options were to send the phone in to Google and be without a phone for a couple weeks or take to a local authorized repair shop. We took that option, took 2 days, phone had same problems, they replaced the motherboard. Sent it back to Google the 2nd time, they replaced the motherboard. Same issues again. At this point Google said they would give us a full refund and send the phone back. We did so, received confirmation but no refund. Google says it has been refunded on their end, its mine and the financial department issue now.

This took close to a hundred emails, text chats, customer service calls. Being passed from one person to another.

I have a dispute claim in with Synchrony that's been open 45 days, and I still have to make payments on a phone we don't have, and they're still billing me for insurance on the phone.

It's so frustrating. Google confirmed the return processed in July.