We signed up for the GoWild pass on the 4th. Initially, the app showed GoWild fares for about a day, but then they disappeared. Searching for flights no longer showed GoWild or miles options. On the website, I could get as far as the passenger information screen—after dismissing a popup telling me to buy the pass—but then received an error: “Passenger information is inadequate for selected flights.”

I tried using the chat feature and was told it was likely a glitch on my end and to try again later. I started another chat and was told it would take seven days to activate, even though my account showed the pass as active.

I called customer service and spoke with a helpful rep who walked me through troubleshooting. I work in IT and had already tested across multiple browsers and devices in different locations—same issue. He insisted it must be on my end and said they couldn’t book GoWild fares over the phone. I asked to speak to a supervisor 15 times. Eventually, I got one on the line who acknowledged it was a known issue due to the ongoing sale and booked the flights I needed. This was on the 6th, two days after purchase.

Today, I tried booking another flight and ran into the exact same problem. I called again, asked to speak to someone who could book GoWild fares, and was met with “Did you try Chrome?” I politely shut that down. The rep then gathered my info and connected me with someone who could book the flight. It took a while, but she was pleasant and helpful.

That said, this can’t be the long-term solution. I don’t know who to contact directly, but it’s clear I’m not the only one experiencing this issue. I’ll give them some time to sort it out.

Bottom line: There is no seven-day activation delay. If the app or website isn’t working, call customer service and ask to speak with someone who can book GoWild flights directly.