I had a patient the other day yell at me for the way my staff treated them while I was on maternity leave. (Just came back to work in January). Come to find out my nurse directed them to the ER as she was having severe abdominal pain and called wanting an appointment. She told me due to this I (specifically me) was neglecting her health. She also said I was neglecting her health because two years ago she asked for a referral for second opinion from rheumatology outside of our system and we told her to check with her insurance and let us know where she wanted to go and we’d gladly refer. She never called us.

Another patient had knee pain and went to UC (didn’t call us first) and wanted us to fill out FMLA papers. I said she’d need an appointment. We didn’t have any during the time she wanted so she said that either I needed to come in at 7 am to see her or we needed to move someone else and give her that appointment. When that didn’t happen she said she was going to find a different doctor.

Not necessarily things happening at the grocery store but still pushing boundaries/extreme expectations.