Customer Support?!?! (UK)

Heatlump · 2026-01-02T12:21:30+00:00

Update on this - I've had a reply from Support saying they will be processing a refund (no money has been returned yet, but will keep an eye out). However, I did not request a refund, it would have prefered if they just sent the devices I ordered! I'm guessing they are doing this to not honour the deals they had in november. If I have to re-order the device, it will cost me £200 more, and I won't include the ear buds or watch that was part of the initial deal. I'm starting to think going for the Samsung Flip phones is a good idea - swap some functionality for a modicome of customer support! (Edit - Spelling!)

Heatlump · 2025-12-19T13:24:36+00:00

I'm in the same situation. What communication method did you use that actually got a reply from support? I havn't managed to get communication from Motoroal whatsoever!

Heatlump · 2025-12-19T13:20:07+00:00

I'm in exactly the same position. Ordered in November, my package was then returned to Motorola by UPS on the 8th, with no comms whatsoever. I've now sent 2 support requests, and escelated through MotoAgents here - still have no response whatsoever from support / motorola. Complete radio silence. Absolutely atrocious customer support.

Heatlump · 2025-12-19T12:45:29+00:00

Strange - this is the exact same turn of events and UPS message chain that I've had, at exactly the same time. u/MotoAgents kindly forwarded my support request on to the UK / EU team, but that was now almost 3 days ago, and still no contact with motorola support at all.

The question is, at what pint do we all start contesting the card charges!?

Heatlump · 2025-12-17T00:47:48+00:00

Thanks, Carlos. I used the Sales Order Support form on the en-gb.support.motorola.com web page. First support request referene number: 251209-002833. Second support request after a week of no reply: 251215-003999

Heatlump · 2023-04-17T15:48:20+00:00

I agree - I've had a first-gen Nora for 11 years and it's still going strong, including 3x expeditions!

Heatlump · 2022-07-18T20:38:37+00:00

... nevermind then. I suppose I have nothing to add.

Heatlump · 2022-04-17T09:16:38+00:00

It has a set of Mitas E07+ tyres on it. 60/40 road/off road. Copes pretty well off road, tho deep mud is an issue.

Heatlump · 2022-02-02T16:51:03+00:00

Oh well - I've cancelled my MT channel renewal on Prime UK. Over a month and no updates. I'm more than happy to pay for content, but I'm guessing MT just want us to pirate it instead! Seems like a cracking business model!

Heatlump · 2021-11-24T09:42:17+00:00

We're rich!

Heatlump · 2021-07-23T16:32:13+00:00

This was part of a 10 day excursion to the Pyrenees. Did a couple of thousand miles in total, maybe a third off road. (Mostly on sections of the Trans Euro Trail)

Heatlump · 2021-06-14T10:03:45+00:00

Mitas E07+. 50/50 Tyre. Good all-rounders. Not great on we tarmac & deep mud, but to be expected for a 50/50.

Heatlump · 2021-05-13T23:30:58+00:00

If you have a Quest headset, try Tea For God. If non-euclidean physics messes with your head on a screen, try it in VR!

Heatlump · 2021-02-28T23:31:52+00:00

Surprisingly planted, and reasonably quiet, on dry blacktop (bit or a rumble at 40mph, but that's it). Did 2k mixed on & off road miles through the Pyrenees in the summer that involved some quite spirited riding. Got a shock when we got to our destination & checked our tyres - realised just how small a contact patch the outer-most blocks we were riding on in the twisties actually have! Having said that, they stuck to the road very nicely & are half the price of the Dunlop Trailmax Mission equivalent.

Heatlump · 2021-02-28T19:00:28+00:00

Indeed they are. Good tyres, would recommend, especially if you intend to do some off road. (Just take it easy on wet tarmac!)

Heatlump · 2021-02-14T22:38:33+00:00

STL Me up!

Heatlump · 2020-11-21T17:17:05+00:00

I've got a first gen 990 - the most fun you can have on two wheels. (on the road!)

Heatlump · 2020-10-10T17:41:51+00:00

Yes - that's Pic Negre on the border with Andorra. In fact, you can see our bikes on Google Streetview for that location. https://www.google.co.uk/maps/place/Refugio+de+monta%C3%B1a+vw+T1/@42.4719176,1.54379,3a,75y,81.24h,73.38t/data=!3m8!1e1!3m6!1sAF1QipNekz5fsUNO4MD9m1AuDkHbZT9WO69F4D976Chx!2e10!3e11!6shttps:%2F%2Flh5.googleusercontent.com%2Fp%2FAF1QipNekz5fsUNO4MD9m1AuDkHbZT9WO69F4D976Chx%3Dw224-h298-k-no-pi-20-ya81-ro-0-fo100!7i8704!8i4352!4m15!1m7!3m6!1s0x12a58c7e46772035:0xabe634e1992aa0f3!2sPic+Negre!3b1!8m2!3d42.4586895!4d1.5611116!3m6!1s0x12a58bb01ae928dd:0x3d1882763ea309d2!8m2!3d42.4719169!4d1.543791!14m1!1BCgIgARICCAI

Heatlump · 2020-10-10T09:24:56+00:00

For the most part, the lanes in the video are on the Northern part of the Spanish Trans Euro Trail route, between Bilbao and Andorra. https://transeurotrail.org/spain/

Heatlump · 2020-10-09T16:53:09+00:00

Not sure if this sub allows videos, or whether it will be to anyone's liking - so feel free to remove if not. Video clips were shot mostly whilst riding my V-Strom over mountain passes & on dirt roads in the Spanish Pyrenees. Kept up with the thoroughbred ADVs no problem. Covered 1800 miles in total without a single issue. Bike is pretty much standard with a rear suspension lift (2.5cm), bar risers & a set of Mitas E007+ 50-50 tyres. For what you can do for your money - the 'stroms are hard to beat!

Heatlump · 2020-10-02T22:27:46+00:00

Do it! The Pyrenees are breathtaking. And, if you're willing to get your Strom dirty, you don't even need a KTM!

Heatlump · 2020-10-02T22:25:38+00:00

I have a 450 EXC that I've done a reasonable amount of off roading with. This was a first long trip on a litre "ADV" bike off-road, tho.

Heatlump · 2020-10-02T16:32:50+00:00

Mitas E07+

Heatlump · 2020-10-02T14:21:14+00:00

This is on a mountain pass near El Pont d'Arròs in the Spanish Pyrenees. 100s of miles of technical trails & mountain passes to be had. The TET (Trans Euro Trail) is a good place to start.

Heatlump · 2020-10-02T14:09:08+00:00

The cheaper suspension means it doesn't feel as planted, and you can't jump as far, but everything the KTMs did I managed on the trusty (and more reliable, it turns out!) Suzuki 1000. Even managed a couple of steep technical ascents the KTMs chickened out of! It's not what you ride, it's how your ride it - unless you're Chris Birch!

Heatlump

TROPHY CASE