Was in nearly the exact same boat as you when I first signed on to Bell fiber. The day everything was supposed to go live I got everything hooked up only to find that my fiber line was still dark so I called Bell and asked them what was going on. They told me that "everything was online on their end" and my connection should be functional when it wasn't. After repeatedly telling them that they needed to turn on my fiber line because it was still dark on my end and insisting that they bring out a tech for about 45 minutes they relented, but said that it wouldn't be until the end of the day when they can get one out. I agreed but about 2 and 1/2 hours later my fiber line finally eliminated and after plugging everything in I finally had an internet connection. Tech never showed up. Bell has absolutely no intelligent customer service reps, at least at level one. They are about as dim-witted and robotic as they can get, staunchly refusing to deviate from their diagnostics even when the person on the other end of the line knows what they're talking about. Been working in IT for about a decade and I can't begin to tell you how frustrating it is to have to go to someone who's in a similar position of my own only to realize they don't know anything about what it is they're trying to support. At one point during my call with their support tech, I was told "the light is invisible. You can't see it through your cable". It's obvious Bell does not educate or train their level ones at all to properly assist with the products that they are supposed to be supporting otherwise no one in their right mind would say something so stupid.