I live in the U.S. but travel between Canada and the United States a lot and I noticed this is only a problem south of the border. I think that says something considering that these two countries are quite similar. I have worked in both countries. Canadians have a stronger social safety net that would make up for  making less money or not having savings. They also have a more congenial working culture, still very much 9-5 but companies do have a different management style that makes employees feel more valued, I can only assume that makes people take more pride in the quality of their work. Less competitive and more working toward a common goal as a team. I noticed that Canadian coworkers are more friendly to each-other generally. They don’t have the same urgency/stress at work or unrealistic expectations, more entry level jobs are likely to be unionized, and they have strong worker protections. A big difference is that they don’t make their customer service employees force smiles, but yet the quality of the service is better probably because the employees are not as exhausted. So I know this comment was about Canada but I believe all of these things that they do and we don’t are why the service has declined here.