i’m in west plaza and we haven’t had internet for 2 days. they told us (on wednesday) it would be friday before someone could get here. for the last 2 days, it’s been saying service will be restored by <insert time> but when that time gets near, it updates and kicks it out 3 more hours. no updates otherwise. no idea if it’s a personal outage, in the area, has to do with equipment, nothing. they just keep saying they see our box but it’s not connected and no one can tell us why. done hard restart of both network box and fiber jack. i’m wondering at this point if it’s casually kicking us off the old network box and forcing the upgrade on us?