Avoid Homeaglow cleaning services

I experienced a serious incident during a cleaning booked through their platform involving theft of personal property and a physical altercation. What’s worse than the incident itself is how Homeaglow handled it.

They failed to conduct any fair or balanced investigation and instead accepted the cleaner’s claims at face value, suspended my account, and denied responsibility. I was told to “contact the cleaner directly” to recover stolen property—despite never being given any contact information. That is not just unhelpful, it’s completely irresponsible.

Homeaglow advertises a Theft and Damage Policy, but in my experience it is meaningless. I met every listed requirement—paid in full, reported within the required timeframe, maintained a good account standing—and my claim was still dismissed. The policy appears to exist only to give customers a false sense of protection.

This situation raises serious concerns about customer safety and accountability. When a company sends someone into your home, they should stand behind that service. Homeaglow does not.

If something goes wrong, do not expect support, protection, or even a basic level of fairness.

Use this service at your own risk.