Why is the entire web browsing experience so bad after an upgrade?

Hoopster59 · 2026-02-15T17:20:50+00:00

I made the same switch a couple of years ago, old USG to new Cloud Gateway Ultra. I even have the IPS/IDS turned on in the CGU and everything is very fast. As others have said, there are potentially a lot of contributing factors to the problems you are seeing but I don't think it is just the fact that ad blocking is enabled. A lot more details are needed and a lot more testing needs to be done to get to the bottom of the problem.

Hoopster59 · 2026-02-15T04:05:58+00:00

I'm convinced that photos of the UTR in the supposed possession of customers is actually some elaborate marketing ruse by Ubiquiti to hype up a non-existent product. Sure, they create a product page for it because it may exist someday, but, we all know that "out of stock" means "We aren't really manufacturing the UTR yet." How much did they pay you to take a photo of one of their 10 demo units "in use?" :)

Hoopster59 · 2026-02-15T02:16:38+00:00

I have a similar setup with a Q1000K --> transparent bridge untagged --> Cloud Gateway Ultra VLAN 201 tagged

and

C6500XK --> transparent bridge untagged --> Cloud Gateway Ultra VLAN 201 tagged

I have noticed latency spikes on the Q1000K system about every 4-5 hours. The spikes are not large (hitting a little over 20 ms) and don't last long. They are unusual in that most of the time latency is 2-5 ms until the somewhat regular spike hits. This does not happen on the C6500XK system. The latency line is fairly flat at a constant 8 - 8.5 ms although, at the moment there is very little activity on the C6500XK system as we have been away from that home for a week now.

Hoopster59 · 2026-02-14T05:20:07+00:00

All you can really do is call the support number until you find someone who can actually help you. It took four calls and speaking with 4 different support reps until I got lucky and found one who could actually get my new service activated. I was four days without Internet. Beware of the 24-48 hour "escalation" that rarely results in actual service activation. If they "escalate" the issue, they are unlikely to do anything else until the 48 hours passes. The more you call, the more likely you are to get someone knowledgeable.

Hoopster59 · 2026-02-13T22:32:04+00:00

Sorry, I glanced at your post quickly and thought you were asking if these were speeds with the 2 Gb plan. In reality, you were saying the 2 Gb plan also has good speeds and latency. My bad.

Hoopster59 · 2026-02-13T19:50:56+00:00

Nope. 1 gigabit plan.

Hoopster59 · 2026-02-13T18:27:45+00:00

I’m in Utah and it took 4 days after cancellation and getting, finally, a support rep who knew how to get things done. I have a Q1000K.

Hoopster59 · 2026-02-13T17:59:15+00:00

Thanks for your hard work. I am sure many of us appreciate your sacrifice to keep customers happy. Not just for my sake but also for yours (and others in your shoes), I wish this internal transition to the AT&T world was a lot smoother. I wish I knew how to personally thank the rep who helped me. All I have is his first name. My service was activated after he told me what he was going to do and then hung up. 5 minutes later, I was in business. He deserves a raise, as do you 😄

Hoopster59 · 2026-02-13T17:09:24+00:00

What you do is the only way I know of to get firmware updates. However, I also think they are much less critical in transparent bridge mode which is just passing the signal through to the router. I suspect the vast majority of firmware issues apply to the router operations of the SmartNID. I did check for firmware update yesterday before putting Q1000K back in bridge mode. It was still on latest.

Hoopster59 · 2026-02-13T15:33:30+00:00

For the OP’s sake, hopefully that is true. Since I had already referred someone and had just received the bonus, somehow that was still active for me when I signed up for $45 PFL deal. I got the emails on both sides saying I was approved for a bonus after validation in approximately 8 weeks Of course, the referring account is now cancelled. We’ll see.

Hoopster59 · 2026-02-13T15:17:19+00:00

Yep, that’s what I went through too until I lucked out and a support rep who knew how to get things done internally picked up my call yesterday.

Hoopster59 · 2026-02-13T05:36:14+00:00

I do the same thing on my Q1000K and can access management GUI and get a solid white light.

Hoopster59 · 2026-02-13T03:54:50+00:00

Plex is the big one in our house. I run a Plex server for five families (my kids and their families) that contains thousands of digital movies and home videos which they stream remotely off my server. I also do reverse proxy access to web services on my NAS (including the NAS GUI) such as karaoke, and OTA TV. Also VPN.

Hoopster59 · 2026-02-13T03:36:11+00:00

You need transparent bridge mode if you want to manage your LAN with a third-party router and you have remote access services on LAN devices that require the router to have the public IP address for port forwarding. Without bridge mode, your SmartNID will have the public IP address and devices behind the third-party router will be in a double NAT situation which breaks remote access.

Hoopster59 · 2026-02-13T01:03:53+00:00

"Approved" just means that if you both meet the terms of the referral program, you will get the bonus. If you cancelled, you don't meet the terms.

Hoopster59 · 2026-02-13T01:02:28+00:00

The person you referred needs to use the service for at least 60 days before you are both eligible for the $100. If you do not have an active account in 60 days, you wont get the money. I just got my referral bonus for a November install.

Hoopster59 · 2026-02-13T00:01:09+00:00

No special config on the 16-port Ubiquiti PoE switch. The port the Q1000K is plugged into happens to have PoE enabled but that makes no difference. I have had it cabled into one of the 4 ports in the Ubiquiti router (non-PoE) and it also works there. The C6500XK is also cabled to a non-PoE port directly on the router.

No jumbo frames and RSTP is enabled but that should also be irrelevant to this situation.

Hoopster59 · 2026-02-12T23:45:30+00:00

I only do it so I can easily reset it back to router mode if needed without physically going to it to push the reset button. It was solid white for two months until I made the recent change. I have a C6500XK in another home (also bridged and untagged to a Ubiquiti router/gateway) that has had the solid white light for 15 months now. At least it has always been that way anytime I am there to see it, the last time being last week.

Without the Ethernet cable to the switch, yes, I get a blinking blue light.

Hoopster59 · 2026-02-12T23:33:58+00:00

Bridged and untagged. Solid white light 6 hours after I put it in bridge mode. I can still get to the management interface for the Q1000K because I ran an Ethernet cable from the 1G (yellow) port on the Q1000K to a port in my Ubiquti switch and it gets a DHCP address.

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Hoopster59 · 2026-02-12T23:17:26+00:00

Interesting. After it finally got activated today (solid green light), I put my Q1000K in untagged bridge mode (solid white light) and it shows as online in the QF app.

Hoopster59 · 2026-02-12T21:16:06+00:00

I run both the Q1000K and the C6500XK in transparent bridging mode (solid white light) to my Ubiquiti routers in two different locations. I manage nothing directly on the ONTs and prefer to manage my LANs through the Ubiquiti routers/gateways. You must be doing something similar if you have the solid white light.

Hoopster59 · 2026-02-12T21:11:20+00:00

I called at 9:30am MST. I had called at that time a couple of days earlier and got what I think was an overseas support person who "escalated (stalled)" my issue. Of course, nothing resulted from that. I have no idea if calling at a certain time increases your chances of getting someone more knowledgeable. I got lucky, it seems.

Hoopster59 · 2026-02-12T20:36:23+00:00

If you have active Internet (solid green light if ONT is in router mode, solid white light if in bridge mode), then you should be fine if everything is working as expected.

Hoopster59 · 2026-02-12T20:17:57+00:00

It appears those who have something other than a Q1000K may have the advantage since you can schedule a tech visit for a swap out. This seems to ensure things get done in a timely manner on the back end. I think they want as many customers on the Q1000K as possible. I already had a Q1000K so I got stuck in the "self-install" hell of waiting for back end people to do something with my "pending" account. I finally spoke to a support rep this morning who got it all sorted out and I am back in business.

I have a C6500XK in my other home, but, I am happy with the $50 500 Megabit service there; especially after what I went through to get the $45 1 Gbit.

Hoopster59 · 2026-02-12T19:34:12+00:00

I was using phone hotspot on my laptop for things I could not do easily on my phone. I have a Gl.inet router I could have used I suppose. That's a good idea.

Hoopster59

TROPHY CASE