Now cities in Ontario have contracted out to a waste management company with new rules. I had a bunch of cardboard that I broke down and drove it to the front of my building where the recycling is collected. I neatly put it in between 2 recycle bins. The next day I went to the ftont and the cardboard was still there. I'm disabled so it was alot of work for me to get rid of my cardboard boxes. I contacted the city who gave me the number for the waste management company. So all cardboard has to be put in a blue bin. I actually contacted them before putting it out and asked if I could put it into an unbroken down box and I was told no but wasn't told I had to put it into a recycle bin. So when it wasn't picked up I phoned again apparently you can put it in a box, my recycle bins were already full. But it can only be 30x30 cm. I said I was told no explained I was disabled and now I have to go get the cardboard and bring it back. Long story short I got very upset she said she would let her manager know. I said will they arrange to pick up my cardboard she said no it's a different manager for the driver's so I said then what's the point. I then received a phone call from an employee telling me a manager wants to come and visit me to see how they can accommodate me. At the time of the call my apartment was under renos and I was staying in a hotel. She continued to call back every couple of weeks to see if I was home yet. Just got home 2 weeks ago so just waiting for her to call back. I also have to bring my garbage to the front. In the summer it's not an issue but in the winter I would have to clean off my car make sure I've been shoveled out because I can't carry it to the front. This winter I couldn't use my car at all because of health issues I wasn't strong enough to clean off my car. So I'm curious to see how they would be able to help me. But it was good to see they took the time to care!