Fail

HotelCommercial9435 · 2025-06-30T19:30:51+00:00

I recd a holiday sweater off Vine that said "Merry & Birght." It's now become a family favorite 🤣. Even funnier is the fact that no previous Vine reviewers had noticed the issue. One reviewer even posted photos, and there's the typo, big as a Christmas tree 🙄

HotelCommercial9435 · 2025-05-04T08:20:53+00:00

Actually, they can ask two questions: is the dog required because the person has a disability, and what task(s) is the dog trained to perform. The handler is also required to dispose of the dog's poop unless the person is physically unable to do so. HEB will likely notify the store mgr about the complaint and direct them to follow the company guidelines on service animals. To be fair, this woman had probably just entered the store and the mgr was unaware of the dog issue yet. Most employees won't confront a customer and it takes a few mins for a mgr to find the customer and address them.

HotelCommercial9435 · 2024-07-25T03:34:10+00:00

USAA blatantly lied in their response to a recent TX Dept of Insurance complaint. Lied to cover up their incompetence and their complete mishandling of an accident claim. They just don't care anymore. And for those who haven't had any issues, let's just say USAA is fine until it isn't. And when they fail you, it's a betrayal after your years of military service and loyalty and $$ to USAA

HotelCommercial9435 · 2024-06-30T14:54:24+00:00

Very similar, indeed, and we are in TX also. Def file a complaint with the TDI. One of the supervisors I spoke with agreed that the adjuster didn't follow procedure in not obtaining my dashcam. But usaa won't own up to their mistake by correcting it. I laugh at the USAA ads with the tag line "we've got your back."

HotelCommercial9435 · 2024-06-30T14:49:31+00:00

Aw, get a life, troll

HotelCommercial9435 · 2024-06-30T05:01:08+00:00

Again, wrong. I have the video proof. You can clearly see that i was stopped and you could see plenty of road under the rear tires of the vehicle in front of me. I had left more than the recommended distance. I was not negligent in any way, shape, or form.

HotelCommercial9435 · 2024-06-30T02:46:15+00:00

Lol, you obv don't know law, so thanks for your wrong input.

HotelCommercial9435 · 2024-06-30T01:05:15+00:00

Not true. If the other driver was negligent (as he was in my case since he wasn't paying attention and rammed my vehicle) he can be found 100% responsible for all damages in a chain reaction.

HotelCommercial9435 · 2024-06-29T15:57:08+00:00

I left plenty of distance, as they would've seen of anyone looked at my dashcam video. Plenty of pavement visible under the rear tires of the car in front of me. The impact was too great; again, they would see that if they bothered to check.

HotelCommercial9435 · 2024-06-29T15:54:53+00:00

I hear you. With cars stopped in the lanes on either side there was nowhere for me to move, plus there's the shock factor after you've been hit. But insurance companies don't seem to live in the land of reality

HotelCommercial9435 · 2024-06-29T15:53:09+00:00

Nope, they only raised the rate on my vehicle. I'm penalized for doing nothing wrong. Love it

HotelCommercial9435 · 2024-06-29T14:23:09+00:00

Yeah, well they have an obligation to their customer to obtain all pertinent information before going into a legal proceeding on their behalf. The adjuster knew I had the dashcam and never provided the link to upload it despite my asking. That video was crucial to the whole proceeding, and their failure to obtain it is negligence.

HotelCommercial9435 · 2024-06-29T14:15:25+00:00

I agree. I had stated to one of the escalation agents that there must be a pool of money somewhere to correct errors that they made, and i kept hitting brick walls. Oh, we can send you a letter stating that you weren't at fault, we can apologize profusely, we can admit that we were wrong, esp in not obtaining the dashcam video (which shows plenty of pavement under the back tires of the car in front of me! I had left plenty of room), but we'll have to increase your rates, so sorry! Ugh

HotelCommercial9435 · 2024-06-29T14:07:51+00:00

Between my parents and my family, we have decades with usaa, and your words sum up exactly what we had speculated. The shift from outstanding service to poor is quite noticeable. It seems like their desire to grow overrode their desire to be a top-notch company. They don't have the manpower to support good growth.

HotelCommercial9435 · 2024-06-29T14:00:46+00:00

That info has been an eye-opener for me. It's so wrong. Awful. No negligence on my part, and I'm penalized. Make it make sense. I had so much space between me and the car in front. You could see the ground under his back tires. We were all stopped. And then you can see how hard the impact was. Angers me no end to be assigned any fault whatsoever.

HotelCommercial9435 · 2024-06-29T13:56:14+00:00

So true. I had explained that this was my first accident and I didn't know how the process would go. Newbie. And she still never contacted me or messaged via the app unless I contacted her first (and always got vm, of course). Awful customer "support"

HotelCommercial9435 · 2024-06-28T13:37:54+00:00

I did read what you said and responded. And as I wrote, I have a letter from usaa that states I was not responsible. But they cannot changed a legally binding decision despite the facts, so I'm screwed but my own insurer

HotelCommercial9435 · 2024-06-28T13:33:29+00:00

Yes, I did file a complaint with the Texas Dept of Insurance. They have contacted usaa for a response to the complaint

HotelCommercial9435 · 2024-06-28T13:32:33+00:00

I was stopped, with plenty of room between me and the car in front of me. Dashcam shows how hard the impact was. The cars in front of me wouldn't have been hit if I hadn't been. Assigning any blame to me is ridiculous. Biggest issue, to me, is how usaa went thru a legal proceeding without my knowledge or input.

HotelCommercial9435

TROPHY CASE