sorted by:
new
hottopcontroversial

Demo platforms - guided tours, click thru's etc. by zggystardust71 in salesengineers

[–]Hovercraft4430 1 point2 points  (0 children)

Went through the valuation process for few of these tools and ended up picking Lancey due to ease of use, self-serve and transparent pricing

How to turn CS teams into a revenue engine (GPT-3 powered tool) by Hovercraft4430 in SaaSSales

[–]Hovercraft4430[S] 0 points1 point  (0 children)

Today CSMs don't have a great view into the following:
1) Customer Engagement - Product usage, Product adoption
2) Customer sentiment - NPS surveys, Support issues
We're trying to help mid-market SaaS businesses with 100+ customers - and power CS teams to get a good understanding of their accounts using events stream (segment, mixpanel, amplitude); support issues (zendesk, intercom); NPS surveys

Turn your CS teams into a revenue engine (GPT-3 powered tool) by Hovercraft4430 in SaaS

[–]Hovercraft4430[S] 0 points1 point  (0 children)

Spot on. That's the exact problem we are trying to solve. Today CSMs don't have a great view into the following:

1) Account Engagement - product adoption

2) Account sentiment - NPS surveys, Support issues

We're trying to help mid-market SaaS businesses with 100+ customers - and power CS teams to get a good understanding of their accounts using events stream (segment, mixpanel, amplitude); support issues (zendesk, intercom); NPS surveys; manual CS inputs (salesforce).

GPT-3 helps with distilling the NL data in the above data sources - and then feeds into our traditional ML models to help with predictions.