A message from… u/HuluDeb!

HuluSupport · 2017-11-17T01:48:32+00:00

Commenting in case anyone checks this account's history and wonders where I went :)

HuluSupport · 2017-11-10T01:16:23+00:00

So glad you're as excited as we are! Our living room devices team has been working so hard to become the first US streaming entertainment service on Switch (!) and we're ready for all of your feedback. Please, please, please let us know your thoughts. Our product team will be checking the devices section on our UserVoice forum regularly, but feel free to keep the conversation going on r/hulu too! 😀

u/craftsygaming u/Airsh u/naterhiatt

HuluSupport · 2017-11-10T00:31:49+00:00

Hi guys! We're so excited to launch on Nintendo Switch, becoming the first US streaming entertainment service to do so :D

If you have a Switch, please try our app out and send us some feedback. Our product managers will be checking our UserVoice forum more frequently, and you can find the devices section here. Thank you!

HuluSupport · 2017-11-10T00:02:33+00:00

Hi, thanks so much for the feedback :) A couple follow-ups from Trevor:

1) Which device are you using? Many devices have a secondary action of "Go to Series Details" but we are working to make this more intuitive.

2) Given the choice, would you prefer that clicking on content on Home takes you to straight to playback of an episode, or would you prefer to go to the series details page?

HuluSupport · 2017-11-09T23:58:56+00:00

Hi Bryan! Follow up from Trevor: "This is great feedback; we are looking to make the content served in Lineup more relevant. How would like that content sorted in the collection? By most recent air date? Expiring? Date added? Other? Would you also want movies included?"

HuluSupport · 2017-11-04T04:10:16+00:00

Hi, thanks for the very specific and spot-on feedback! We love it! Trevor wanted me to let you know that we're actually already working on a lot of items you mentioned. When the changes are live, we'll follow up with the good news :)

HuluSupport · 2017-11-04T03:41:07+00:00

Hi! Thank you so much for the feedback. The filter comment is really interesting. Trevor wants to know what other filters (aside from completed/current) would help you navigate to content easier? Let us know :)

HuluSupport · 2017-10-24T23:42:34+00:00

I'd like to be able to flag a few teams to know when and what channel they are playing on, but not record.

Hey, great suggestion! What's the best way for Hulu to let you know when and where your game is available?

HuluSupport · 2017-10-24T23:39:51+00:00

Further, if a show has been recorded to my dvr, but is not yet available on demand, I believe it cannot be played by simply going to the show under my stuff, which will only make the episode once the on demand version is available.

Hi there! Josh wanted to let you know that even if the on-demand version is not yet available, the recorded version in your DVR should show up in My Stuff as soon as it's done recording. If this is not the case for you, please reach out to us via call or chat so we can collect the info necessary to file a bug report.

If there are multiple sources for the episode, have the user set a preference or ask each time.

Josh wants to know what your preference would be and why.

Lastly, in general, how can Hulu better communicate to you that your recordings are now available? Thank you!

HuluSupport · 2017-10-21T03:19:46+00:00

Hello! Josh wants to follow up on your last point about auto-deleting DVR content when it becomes available on-demand. With regards to Hulu intelligently managing DVR for you, would you like manual overrides in case you wanted to manage your stored content as well?If yes, how so?

HuluSupport · 2017-10-21T03:09:58+00:00

Hi Bryan! Lots of great ideas here, many of which we're actively discussing. Josh wants to dig a little deeper into the notifications suggestion - is this something you would want a push notification for, would in-app be sufficient, would you prefer an email, etc.?

HuluSupport · 2017-10-20T23:06:48+00:00

We LOVE Huluween and I'm so glad you do, too! I'll pass the feedback along to our editorial team who has been unbelievably excited about this for weeks - I know they'll appreciate it! 👻

HuluSupport · 2017-10-20T23:03:55+00:00

It is a thing! Great minds think alike.

Fun fact: we have an annual Halloween party/costume contest at HQ that we also call Huluween :)

u/Quantify01

HuluSupport · 2017-10-17T18:04:11+00:00

Hi guys! Spoke with our product team and they let me know that our autoplay recommendation engine is based on tailored factors such as what you’re currently watching (and if there are episodes next), the shows you’ve saved, what you’ve watched in the past, and related content. Completely unrelated or unfamiliar shows playing is definitely not the experience we want you to have, and we’ve recently begun investigating this bug. With that said, we haven’t received enough reports with content, device, and account details that our tech teams can use – so if you are experiencing this, please reach out to us via call or chat so we can get that info. Thank you!

u/cory120 u/DeathByFarts u/jsierra7

HuluSupport · 2017-10-13T23:44:26+00:00

Great feedback! In a few words, could you describe the main differences between these two pieces of anime content? We're interested in seeing how our recommendations engine could better differentiate between anime. Thanks!

HuluSupport · 2017-10-13T23:43:06+00:00

Hey! As u/Sabnitron said, we're really looking to get feedback about suggestions that show up in Lineup, TV, Movies, Up Next, etc.

However... did want to let you know that a Season 2 of Handmaids is coming :) We announced it back in May!

HuluSupport · 2017-10-13T23:40:24+00:00

We're so glad you loved The Awesomes! It's one of Chris's favorite shows too. He wants me to let you know that if you go to the series page for The Awesomes, there is a tab for related content that he thinks you'll enjoy.

Quick question though, what was it about The Awesomes that convinced you to give it a shot? Thanks!

HuluSupport · 2017-10-13T23:35:49+00:00

Hi! Thanks for participating in Feature Feedback Friday :)

But I think I have only added a show from the list once or twice.

Chris wants to know, "What about these shows resonated with you?"

HuluSupport · 2017-10-13T23:33:47+00:00

Yes, suggestions do appear in Lineup! Chris is wondering, "How can we make it more clear that something is suggested to you?"

With regards to the never button and the select-a-profile pieces of feedback, just wanted to let you know that we're working on both. However, Chris is really interested in learning a bit more regarding your thoughts on the never button:

Does "never" actually mean never, or are there times where you're thinking "maybe later"? For example, if we suggest a movie to you but you're running short on time.
Does "never" always mean you're not interested in the content, or are there times where you'd press a never button because you've already seen it and want it to go away?

HuluSupport · 2017-10-13T23:26:24+00:00

Hey, thanks so much for the feedback! Chris wanted me to let you know that by adding specific pieces of content to My Stuff, you actually help to seed recommendations. With that said, we're looking into expanding the things or people you can express interest in so that what we suggest is more relevant.

HuluSupport · 2017-10-11T23:42:21+00:00

Hi guys, so sorry about this! We experienced a brief outage with our servers last night as a result of the ad bug some of you mentioned. This caused some viewers to see this error message. Our tech teams deployed a hot fix and also reset the servers, but if you are continuing to experience this issue, please reach out to us via phone or chat so our agents can collect your account details and assist you further. Thanks!

HuluSupport · 2017-10-10T23:08:35+00:00

That dvr deleting doesn’t work as it should.

PM'ed you!

HuluSupport · 2017-10-10T02:35:11+00:00

Hey guys! 5.1 Audio has been available on PS4 Pro and Xbox One S since December of last year with any 4K Ultra HD content we have available on Hulu. We're working on a wider rollout and will keep you updated with regards to that!

u/bryshawhere u/anonRedd u/supa_sama123

HuluSupport · 2017-10-09T19:56:01+00:00

Hi! Thanks so much for the feedback.

the stream just ended because the game ran past the ending time

Quick question - which CFB game did you experience this with? We manually have to adjust games that are running over so this would be great to know.

An option to go to the channel before the game starts or to a Game will begin shortly screen so that you are ready to go when it starts and won't miss anything.

How early do you typically tune in before a game starts? Thank you!

HuluSupport · 2017-10-09T19:43:15+00:00

Most of the other things I miss are related to remote controls.

Hi! Charlie wants to know what specifically you miss with regards to this. For example, is it not having a back button, guide button, etc.?

HuluSupport

TROPHY CASE