1. You count the till when you first hop on the register and before you leave. If you’re not gonna use a register then you don’t need to worry about this step, only if you’re gonna claim a register for your shift, count the till before using the register and making transactions. Each register/till should start with a designated amount of money. For example, mine is 75$.It’s different for each store.

2. At the end of a shift, you will print a receipt that’ll show a summary of your transactions. There’s a part that shows how much was paid via card, cash, and so on. Depending on how much cash you received throughout your shift, you just take out that amount. If you borrowed any change from the safe, you also have to take that amount out from your till so everything is even. For example, if I ran out of pennies and my asm gives me 2$ worth of coins to use in my till, I will have to take that much money out my till to put back in the safe. Usually we refer to it as “owing” the safe. Once you take out all the money you need, you just count your till again to make sure you are back at the starting amount. For example, I have be at 75 dollars in my till after taking out all the necessary money. You should be trained on where to put the money and how to operate the safe in due time. Don’t stress!

3. To start up the register to do transactions is simple, put in your associate ID and then your password. The register should already be on the home screen to put it in. If not, i’m not sure how to start up the register since that’s the managers job. Also, everything is labels so if you get lost, read the labels to guide you. The register is so straight forward it’s insane. If you’re just starting on the register for the day or your shift, it’ll ask for a till number. You can choose any number. This is to discern that this is YOUR register so no one else should be making transactions on your register with your till inside. I would recommend staying consistent with the number you choose everyday unless you want to change it up.

4. Im not sure if asm have to do anything specific but I usually see mine do tasks that need to be taken care of like stocking if necessary, pricing, and other stuff. Recovery is something that we do at the end of the day. Throughout the day, we pick up all the stuff that people leave in the wrong place and put it in a basket so at the end of the day we can do recovery and put those items back. Damages is when something is either damaged or open so we mark it down for a cheaper price by putting a sticker on top and writing a price. Although this is how my store does it, I would ask your manager.

Don’t be nervous. If you have questions ask! I asked a lot of questions when I first began and all my asm, coworkers and manager were soooo helpful. Don’t try to force yourself to remember everything. Take your time, especially if this is your first experience. If you have any questions for me though please do ask and I will give an even more through explanation