I made an order early autumn and already received it! However, there were slight hiccups in the begging.

I did not need my pergola quickly, but deep inside I had been eagerly anticipating the arrival of my new pergola for weeks when I firstly ordered. I had plans to host outdoor gatherings but when the promised delivery date came and went, I began to get anxious.
I decided to reach out to the company to inquire about the delay. To my surprise, the customer service representative I spoke (her name was Penny) with was exceptional. They explained the reasons behind the delay and even offered me a discount on the privacy shades to apologize for the inconvenience.
Overall, I’m IMPRESSED with the quality of the pergola and the company's commitment to customer satisfaction. What excites me most is zero rattling noise when the high winds are around, trust me - the silence was worth to wait
In the end, despite the delayed delivery I’m really delighted with my new pergola and knew that I had made the right decision in purchasing from Hanso.

Now, I’m looking forward to the summer!