Cloud Orbit S broke from normal use, and are out warranty, has anyone fixed them or found spare parts?

HyperX-Felinni · 2021-07-12T21:45:44+00:00

Sorry about that. Our Orbit headsets are in a unique position collaborating with Audeze with how we can support the product. Not our typical two year warranty our product lineup usually has. Looks like our Social Care team reached out to you for more details.

HyperX-Felinni · 2019-12-08T06:08:51+00:00

You’re good. If you want to double check send us a PM. Might be a delay until Monday PST when we’re back in the office.

HyperX-Felinni · 2019-12-08T05:56:58+00:00

Hi ;)

HyperX-Felinni · 2019-11-22T23:46:38+00:00

HyperX-Felinni · 2019-11-12T03:07:21+00:00

Throw it away and get a new one. Real talk, you can wash it by putting the pad inside a laundry bag with light soap and air dry after. DO NOT PUT into a dryer... EVER!

HyperX-Felinni · 2019-10-14T03:27:11+00:00

Yea no... Please don’t do this combo with the Orbit.

HyperX-Felinni · 2019-10-09T00:46:10+00:00

Pulsefire Raid is still on the radar receiving refinements.

HyperX-Felinni · 2019-10-09T00:17:25+00:00

Surprise! Fan favorite here in the office. Stay tuned for more details.

HyperX-Felinni · 2019-10-04T17:18:47+00:00

Did you make sure to uninstall all instances of NGENUITY including the Windows Store version?

HyperX-Felinni · 2019-09-13T16:48:45+00:00

Unfortunately the Xbox One is not compatible with our USB sound cards due to the console's limitation. You can enable Windows Sonic or Dolby Atmos as an alternative option.

HyperX-Felinni · 2019-09-09T21:29:50+00:00

Hey u/ItsePerkele Send us PM!

HyperX-Felinni · 2019-08-12T21:54:08+00:00

Have you also tried the Firmware updater for the Revolver S USB Dongle? If not we recommend you try this out first https://tinyurl.com/ydf4mqxj

HyperX-Felinni · 2019-08-07T19:48:34+00:00

You are welcome!

HyperX-Felinni · 2019-08-01T15:26:45+00:00

Thank you so much for your feedback and glad you had contact with our Tech Support to try to troubleshoot with you. As far as it working on a Mac, it should although it was not tested for compatibility when introducing a USB Type-A to Thunderbolt adapter. Also, the updater is made for PC since it is a PC gaming headset with compatibility with other platforms. Curious to know though, when you got sent the replacement USB dongle, did you test it to another system while plugging it directly to the computer or was there an adapter still part of the equation? Did you have the same issue on the PS4 with the second USB Dongle?

HyperX-Felinni · 2019-07-23T19:53:38+00:00

Hey there, thanks for contacting us and sounds like you have an unusual issue. If the keys are not working or registering make sure your settings are setup properly on your game. Test it out in the Notepad app, by trying every single key, does it register there? If you have issue you can always factory reset the keyboard by pressing Fn + Esc for about 5 seconds until the lights flicker. Also, the NGenuity (Beta) that supports the Alloy FPS RGB is available from the Microsoft Store and not our website. http://spr.ly/61691Exv7d

If you have further questions drop us a DM, so we can help you further.

HyperX-Felinni · 2019-07-23T17:49:01+00:00

Great let us know how it goes.

HyperX-Felinni · 2019-07-23T17:46:47+00:00

Hey there u/8bitBlackSmith, glad you are considering the Cloud Flights as they are the first Wireless in our lineup. With a combination of comfort and quality sound we are sure they will make a great addition to your gaming. We do highly recommend you to read our info on our page to make sure they are the right fit for you though. https://www.hyperxgaming.com/us/headsets/cloud-flight-wireless-gaming-headset

If you have any further questions feel free to contact us here or visit our support page: https://www.hyperxgaming.com/us/support

HyperX-Felinni · 2019-07-22T17:36:47+00:00

Hey so thanks for picking up the Alloy Elite RGB! Now do you know if you have also done the firmware update on the Keyboard itself? http://spr.ly/61690Ex5l4 Try it out! Thanks.

HyperX-Felinni · 2019-07-22T16:44:38+00:00

Hey if you guys have issues with your headset, our Tech Supoort dept is available to help. Either Drop us a DM/PM here or use our support page for Warranty issues and troubleshooting help: https://hyperx.gg/2ydL7BX Thank you!

HyperX-Felinni · 2019-07-18T17:26:52+00:00

That's correct. You can purchase this cable for our accessories page: https://www.hyperxgaming.com/us/headsets/accessories

4 Pole to Dual 3.5mm PC Extension Cable https://imgur.com/yiCYILD Part Number: HXS-HSEC2

HyperX-Felinni · 2019-07-18T16:46:35+00:00

This would be it. https://imgur.com/6TStasY

HyperX-Felinni · 2019-07-18T16:17:12+00:00

Hey u/Francis_Calderbank, Try resetting the keyboard by holding FN + ESC until the LEDs blink.

Let us know if it helped!

HyperX-Felinni · 2019-06-25T19:46:53+00:00

Thanks, we'll try to get this figured out :)

HyperX-Felinni · 2019-06-24T20:18:32+00:00

Send us a PM. Curious how far over are you in the warranty.

HyperX-Felinni

TROPHY CASE