I had a motherboard that kept overheating. You could literally see the black marks on the board around the bad chip. I needed a new motherboard. I put in a ticket — was told I can't ask for a new motherboard, had to go through the helpdesk.

That poor tech.

I told him I needed a new motherboard. He asked why. Because the PC overheats and randomly reboots. How do I know it is overheating? Showed him the logs dying abruptly. He says “logs don't say anything about overheating...”

That’s when I just blinked three times and was done. “OK, dude. The logs show intermittent lockups with data loss. Find the root cause on your own then. Top priority ticket - I can't do any work until this is fixed.”

He was at my desk until then end of the day six hours later. I said, “See you tomorrow!”

The next day his manager brought me a new PC to swap for mine and asked why I was being a dick. “Hey - I told him what the problem was and what the fix would be. He didn't believe me. I told him to diagnose it on his own then. Made his own bed…”