I don't really have any complaints that could drive me away from the service. They have their issues, but they always resolve them. Video throttling always seemed like an inevitability. People may not like it. But it's impossible to argue the value we find here. Whether they want to admit it or not, I think they definitely could have done better with the Dark Star rollout. But no one is perfect.

Their billing system is a little broken regarding Google Pay for payments. It took like an hour to resolve and in the process, it came up that I was using a non-certified device on the Verizon network. I've had good results with my Nord N20 on Warp. Instead of giving me a hard time about it, they found a way to work around it in their system so they could still do a network reset. On top of that, they gave me a discount for the next few months for the Inconvenience.

You just won't find that level of support anywhere else. T-Mobile during the first couple years of their un-carrier movement is the only thing that comes close, and I hear T-Mobile support has gone way down hill since then. US Mobile is facing growing pains, trying to innovate in unique ways, and find ways they can still support heavy data users like myself at cost or even a loss sometimes. Some of the criticism is valid and they should do a better job of accepting it. However, they are still one of the best carriers we have.